The Keystone HDC Bookstore

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How to Provide Excellent Customer Service

A Guide for Your Hotel, Resort, Inn or Bed & Breakfast

If you are the owner/operator of a hospitality property, you might have seen the average property occupancy rate fluctuated dramatically over the past couple of years with no guarantee of consistent repeat business.

The main reason is the change in customer service expectations.

Today’s guest has become savvier and look for more than just a roof over their heads but an experience they can take home and share with their family, friends and colleagues. It is up to you to give them this experience and in return, you get a loyal customer, one who becomes an ambassador for your property.

In this book, I will share proven customer service tips and techniques you can start applying today.

Grab your copy for free now!

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How to Open & Operate a Bed & Breakfast

“Have You Ever Thought About Opening Your Own Bed & Breakfast?”

Thinking of opening a Bed & Breakfast can be many different daydreams all rolled into one.

  • Inviting people into your home and making personal connections.
  • Do you enjoy cooking?
  • Being an influential business owner in your community.

And all this while getting paid for it.

Before you open your doors and start welcoming guests, you will need to understand a few things.

In this book you will learn:

  • Where to Start?
  • Finding the Right Location
  • Your Organizational Strategy
  • Your Management Strategy
  • What Should Your Operation Manual Include?
  • How Will I Know My Operations Manual Works?
  • What is Outsourcing?

The tips & techniques you learn in this book WILL save you problems & money in the future.

Get Your Ebook Here!

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Strategies to Increase Your Bed & Breakfasts Bookings & Profit

Are You An Owner Of A Bed & Breakfast?

Does It Feel Like Your Whole Life Is Your Property?

Operating a Bed & Breakfast can feel like a 24/7 job. It is so easy to become lost in the day to day running of a B&B that you can lose sight of the bigger picture – ways to make the property more successful.

In this book, we will share proven techniques that will show you step-by-step ways to streamline your operation. To take control and still have time to develop your Bed & Breakfast success.

This Book Is Designed For Bed & Breakfast Owners.

Following the topics will be covered

  • Who This Training is For
  • Who We Are
  • Who Are You?
  • Where to Start?
  • Organizational Structure
  • Customer Service
  • Chain of Service
  • Marketing
  • Social Media
  • How to WOW Your Guest

Implement the information in this book to find new customers, gain their loyalty, get an advantage over your competitors, and allow you time to have fun and feel fulfilled as a bed & breakfast owner.

Get Your Ebook Here!

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How to Open & Operate a Hotel, Resort or Inn

Have you ever thought about opening & operating your own hotel, resort or inn?

A happy innkeeper that will open their doors to welcome the world?

Do you know where to start?

Opening a hotel, like any new business, can be more difficult than it might seem especially if the hotel industry is new to you.

This book will give you the information you will need before you open your independent hotel, resort or inn.

You will learn:

  • Where to Start?
  • Finding the Right Location
  • Your Organizational Strategy
  • Your Management Strategy
  • What Should Your Operation Manual Include?
  • How Will I Know My Operations Manual Works?
  • What is Outsourcing?

The tips & techniques you learn in this book WILL save you problems & money in the future.

Get Your Ebook Here!

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Hotel Resorts or Inns Strategies to Increase Your Bookings & Profit

Are You An Owner Of An Independent Hotel?

Does It Feel Like Your Whole Life Is Your Property?

This book is designed for Independent Hotel owners and managers.

It is so easy to become lost in the day to day running of a hotel that an owner/manager can lose sight of the bigger picture – ways to make the property more successful.

In this book, Keystone HDC will share proven techniques that will show you step-by-step ways to streamline your operation. To take control and still have time to develop your hotel’s success.

Following the topics will be covered

  • Who This Training is For
  • Who We Are
  • Who Are You?
  • Where to Start?
  • Organizational Structure
  • Customer Service
  • Chain of Service
  • Marketing
  • Social Media
  • How to WOW Your Guest

Implement the information in this book to find new customers, gain their loyalty, get an advantage over your competitors, and allow you time to have fun and feel fulfilled as a hotelier.

Get Your Ebook Here!

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