Most prosperous hospitality properties, hotels to bed & breakfast, are successful because they offer their employees a wonderful experience.

Welcome to another edition of Hospitality Property School.

Today, I am going to look at “How to Offer Your Employees a Wonderful Experience”.

 

Kimpton Hotels & Restaurants, Hilton, Hyatt, and Marriott International have all listed in the top 50 best hospitality companies to work. Many employees have said they are dream places to work.

 

Why do so many people want to work there?

 

  • Is it because of high wages?

 

  • Opportunity for career advancement?

 

  • A great business philosophy?

 

The reason expressed by most employees is the experience. It is a pleasure to work there because it like a second home and they feel like they have an opportunity to grow. They don’t feel like employees but instead a part of a movement.

 

In a recent study, 83% of Human Resource leaders said that they believe the employee experience was a decisive segment of their businesses success.

 

All over the world, successful companies already know that making the employee’s voyage enjoyable pays its way. Opportunities for skill development, meaningful work, benefits, and a healthy business culture empower employees and have a positive impact on the business results.

 

Three ways you can design a wonderful employee experience include:

1.     The workplace environment

Everyone is different. So, that means, when possible ask your employees where and how they prefer to work.

 

What helps them to concentrate on a task?

 

What distracts them?

 

If you don’t have an opportunity to organize different spaces for employees, give them the option to share what works best for them. The employees’ well-being is key to business productivity.

A venomous workplace will neither increase retention or engagement.

 

 

  1. Your business culture

If your employees are drained and lack energy, always walk around feeling like there’s something wrong, habitually show up late and watch the clock waiting for the workday to end, they might be on the verge of burnout.

 

If that is the case, what can you expect? Everyone needs a sense of purpose; they need to know that their work is valued and that they can work with supervisors who are on the same page as them.

 

 

  1. Technology and the proper tools

Modern technology is an effective way to assist workflow. Having the most up to date and appropriate equipment and tools can boost employees’ productivity.

 

Moreover, the right training for the use of these tools is key.

 

 

What do you need to do?

 

  1. Be a worthy tutor

Offer precise, constructive feedback, balancing the positive and negative.

 

Have regular one-on-ones get together, sharing solutions to problems personalized to the employee’s strengths.

 

 

  1. Embolden your employees & don’t micro-manage

Give your employees stretch assignments which will challenge them by placing them into uncomfortable situations in order to learn and grow.

 

Balance giving freedom to your employees while still being available to guide them.

 

 

  1. Convey interest in employees’ success and well-being

Get to know your employees as people, with outside lives.

 

Make new employees feel welcome, and procedures in place for them to meet their new colleagues.

 

 

  1. Be productive and results- leaning

Focus on what you want your employees to attain and how they can help accomplish it.

 

Help the employees prioritize work, and make decisions to remove roadblocks.

 

 

  1. Communicate and listen to your employees

Communication is not a one-way situation, it has to be two-way: both listen & share.

 

Hold full meetings and be specific about the company’s goals.

 

Inspire open conversation and listen to the questions and concerns of your employees.

 

 

  1. Support your employees with career development

 

 

  1. Have a clear vision and strategy for the team

Even when things go crazy, keep your employees focused on goals & strategy.

 

Involve your employees in setting and evolving your business’s vision, goals, and progress.

 

 

  1. Have the skills necessary to operate your property, so you can help advise your employees

Be willing to roll up sleeves and work side-by-side with your employees, when required.

 

Understand the exact challenges of the work

 

 

In conclusion

Your employees need to know they are part of the team if you want them to invest in your success.

 

For this to work, you are going to have to consider the workplace environment, your business culture and providing the technology and tools for them to do their jobs.

 

If you have any stories about at “How to Offer Your Employees a Wonderful Experience” and would like to share or have any questions or feedback you can leave them in the comments section of the show notes.

 

 

You can find them at:

keystonehospitalitydevelopment.com/KHDC098

 

That’s it for this session of hospitality property school.

We appreciate your comments and if you have topic ideas, feel free to reach out to use on

 

Facebook at facebook.com/keystonehdc

Twitter at twitter.com/keystonehdc

 

Or email at

info@keystonehospitalitydevelopment.com

 

 

So, as always, let’s work together to put heads in your beds.

Until next time, have a fun day.

 

 

 

 

For listeners of the Hospitality Property School Podcast

we are offering the opportunity to check out the

 

 

Hospitality Property School Group

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(If you see the value and continue as a member,

then you billed $37 per month)

 

That’s Right!

 

As a Member:

  • You have the opportunity to ask questions, share best practices, promote your property etc.
  • Every week a video will be posted with updates & answers to questions
  • Every week training tutorials will be added to the group. They will be listed in the following categories
    • Organizational Structure
    • Employee Development
    • Marketing for Your Hospitality Properties (Including How to Use Social Media)
    • How to Look at Your Hospitality Property
  • We will share monthly interviews with hospitality property specialists on such topics as: Customer Service

Property Management System

Hotel Guest Service

Hotel Website Design

Hotel Marketing

Employees

 

 

You can have access to all the information currently posted on

The Hospitality Property School Group

as well as all the weekly updates

for 2 Full Weeks

 

Keep in mind, if you do not see the benefit, you can cancel anytime

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That’s a lot of information…. and you get it all for two weeks

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Log in Now and Claim Your Spot For Only $1 Before This Offer Expires.

keystonehospitalitydevelopment.com/hpsg-invite

 

 

Music Credit:

Sun Spark

http://www.danosongs.com/

 

 

 

Hospitality Property School is a division of Keystone HDC