Ongoing employee training can show your hospitality property employees that you consider them valuable and improve any declining morale.

Welcome to another edition of hospitality property school.

Today, I’m going to talk about the importance of training at the hospitality property.

 

 

Would you let a mechanic work on your car who never learnt about cars?

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Eat at a restaurant where the chef was never taught to cook?

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Feel comfortable being treated by a doctor who never went to medical school?

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Here Is a Fact!

Employee training gives your employees the chance to grow their knowledge base.

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Unfortunately, but many employers only see the negatives when looking at training opportunities such as training development opportunities can be expensive or employees might miss out on work time.

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Let’s Look at What Can Happen If You Don’t Train Your Employees

  • When there is no training, employees might not understand how to do their jobs. This leads to low morale among staff, which causes employee turnover. A property with a reputation for high employee turnover is also unattractive to potential job candidates.

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  • Unskilled employees could spend considerable time seeking help to perform their jobs or they could do the tasks the way they think they should, which could be a disadvantage of the work process. This could result in a low rate of production.

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  • Supervisors and more experienced employees would have to spend more of their valuable time checking unskilled workers.

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  • Untrained workers are more vulnerable to injuries.

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  • A hospitality property that does not train its staff can expect a boost in miscellaneous expenses. These could include reimbursement of unsatisfied guests or the cost of medical attention for staff because of injuries sustained from unskilled use of equipment and supplies.

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  • Untrained employees will result in dissatisfied customers that will not return.

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The good news is that if an employer steps back, they might see that training and development can provide both, the hospitality property as a whole and the individual employees with benefits that make the cost and time a worthwhile investment.

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If the training is well thought out, relevant to employees jobs and presented in a professional manner, businesses are more likely to retain great employees.

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Training can show employees that you consider them valuable, relieve stress and tension resulting from turnover, improve declining employee morale and the decreased productivity that results from high loss of employees.

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Other Positive Result Due to Training

  • Almost all employees have some weaknesses in their workplace skills. A training program can allow those skills to be strengthened.

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  • Training can help reduce any weak links in your business who rely heavily on others to complete basic work tasks. A good program brings all employees to a higher level so they all have similar skills and knowledge.

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  • With necessary training, you can create a team with overall knowledgeable who can take over for one another as needed.

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  • You will have employees that can work independently without constant help and supervision from others.

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  • Your employees can contribute to the success of your hospitality property when they are trained to perform their jobs according to industry standards.

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  • Trained employees are interested in performing their jobs well to advance the company, feel a sense of pride for a job well done and advance to higher positions.

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  • An employee becomes more aware of safety practices and proper procedures for basic tasks.

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  • The training may also build the employee’s confidence because they have a stronger understanding of the hospitality industry and the responsibilities of their job.

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  • Employees who are competent help your hospitality property hold a position as a leader and strong competitor within your region.

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  • Hospitality properties can reap the benefits of providing training for their employees because well-trained workers help increase productivity and profits.

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  • Keeping well-trained employees pays off significantly for hospitality properties because the cost of employee turnover can be high.

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The Importance of Consistency

A consistent, structured training and development program ensures that employees have a reliable experience and background knowledge. All employees need to be aware of the company’s basic policies and procedures within the property. Putting all employees through regular training in these areas ensures that all staff members at least have exposure to the information.

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It is also be proven that job satisfaction generally increases and self-esteem improves when trained employees better understand the workings of the business. Training can also enhance morale on the job and loyalty to the company.

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The Importance of a Structured Training Program

When designing a training program, there are a few things that have to be taken into consideration:

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  • A structured training program has a clearly detailed schedule

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  • Timeframe

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  • Outline of activities with well-defined goals and consequences

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  • Assignment of responsibilities

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Having a structured training program usually leads to more success and employee development than an informal or unstructured one. Without clear structure, some companies cut corners or fail to complete training processes thoroughly.

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The structure of a training program also increases your ability to provide a consistent and high-quality training experience for employees. This ensures that each employee starts with a similar opportunity to learn the key aspects of their job.

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Structure means certainty. You can be certain about the quality and impact of the training provided, at least to the extent they trust trainers to perform their duties. It will not take long before you know how many days or hours you need to assign to training for each role. This makes budgeting for training more effective.

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In the next edition, we will look at how to set up a training program.

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Before you leave, I would like to invite you to a 

“The Hospitality Property Training Tutorial” Webinar

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If you have any interesting stories about employee training and would like to share or have any questions or feedback you can leave them in the comments section of the show notes. 

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You can find them at:

keystonehospitalitydevelopment.com/KHDC049

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That’s it for this session of hospitality property school.

We appreciate your comments and if you have topic ideas, feel free to reach out to use on

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Facebook at facebook.com/keystonehdc

Twitter at twitter.com/keystonehdc

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Or email at

info@keystonehospitalitydevelopment.com

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So, as always, let’s work together to put heads in your beds.

Until next time, have a fun day.

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Hospitality Property School is a division of Keystone HDC