Getting the Right Mindset | INNsider Tips Ep. #023

Welcome to INNsider Tips.   Today's tip is about getting the right mindset   The word "strategy" makes many people nervous. I've had many owners tell me when they think of business strategy, they think of countless hours working on details, loads of research and numerous meetings. To develop a strategic mindset does not require all that. You can take an hour today to start and then embrace it over time.   We have all heard that it's important to [...]

Getting the Right Mindset | INNsider Tips Ep. #0232020-08-22T14:00:29+02:00

The Work You Do is a Reflection of Who You Are | INNsider Tips Ep. #022

Welcome to INNsider Tips. Today I’m going to look at how the work you do and the way you do what it is a reflection of who you are. What do I mean by this?   If disorderly at your work, it's because you're disorderly inside.   If you're always late, it's because you are late inside.   If you are jaded with your work, it's because you are jaded inside.   "If you're not the role model you wish [...]

The Work You Do is a Reflection of Who You Are | INNsider Tips Ep. #0222020-09-17T12:00:17+02:00

Changing Your Employees Mindset | INNsider Tips Ep. #021

Welcome to INNsider Tips. Today’s INNsider Tip is about changing your employee's mindset. . . The past number of years has been an interesting study of hospitality property owners' way of thinking. Many have had a negative mindset due to the dramatic change in the economy and the hospitality property service culture and this has proven especially true in 2020. . After the economy started to fall or shut down, low or no occupancy caused belt-tightening to save money and [...]

Changing Your Employees Mindset | INNsider Tips Ep. #0212020-09-07T11:07:41+02:00

Examples of Commonly Outsourced Duties | INNsider Tips Ep. #020

. Welcome to INNsider Tips In the last couple of INNsider Tips, I talked about outsourcing. . . Today’s tips are examples of commonly outsourced duties. Virtual assistants . Marketing directors . Graphic designers . Transcriptionists . Web designers . HR consultants . PR directors . IT specialists . Customer support . Accounting . Tax preparation . Manufacturing . Data entry . Research & Development . Legal services . Creative services . Healthcare services . Building maintenance . Supply and [...]

Examples of Commonly Outsourced Duties | INNsider Tips Ep. #0202020-09-07T10:30:00+02:00

The Type of Tasks You Could Outsource | INNsider Tips Ep. #019

Welcome to INNsider Tips. In today's tip, I will continue with the last episode topic, talking about outsourcing. . . When to Outsource? When you and your current employees are unable to manage the day-to-day business of your property, it may be time to consider outsourcing. . . What duties could I outsource?   These days technology has advanced to the point where professionals are able to work from anywhere in the world and with little time, you will be [...]

The Type of Tasks You Could Outsource | INNsider Tips Ep. #0192020-08-27T11:41:31+02:00

Outsourcing – How Can It Help? | INNsider Tips Ep. #018

Welcome to INNsider Tips. Today’s tip is about outsourcing. . . What is outsourcing? This is a very simple answer, outsourcing is contracting work outside your place of business. This could be down the street to the local accounting firm or off-shore to hire a VA (virtual assistant – could be a jack of all trades or detailed to a specific task). . . Why would I need to outsource? In an earlier tip, I talked about the type of [...]

Outsourcing – How Can It Help? | INNsider Tips Ep. #0182020-08-20T14:39:37+02:00

How the Hotel Industry Started | INNsider Tips Ep. #017

Today’s tip is going to be a little different. Have you ever wondered how the hotel industry started? Check out this episode to find out how. . . So, you are an aspiring or seasoned owner or manager in the hospitality property industry, hotel, resort, inn, bed and breakfast etc. How did we get here? Do you know where our industry started? . Hotels or a version of have been around for a couple of thousand years going back to [...]

How the Hotel Industry Started | INNsider Tips Ep. #0172020-08-09T15:16:22+02:00

Do You Have a First Property Model? What Is It? | INNsider Tips Ep. #016

Welcome to INNsider Tips. I have mentioned in the past that you have to think of your property as a franchise and that your operations manual is your first property model.  . . Today's tip is how to start thinking of your property model as a systems-dependent business, not a people-dependent business.  . Your system, your operations, has to work flawlessly, even without you. Every possible detail of your business system will be first tested and scrutinized intensively at your [...]

Do You Have a First Property Model? What Is It? | INNsider Tips Ep. #0162020-08-08T10:14:10+02:00

Will Your Operations Manual Work | INNsider Tips Ep. #015

Welcome to INNsider Tips. In today’s tip, I am going to explain how you have to look at your operations manual and if it will work. . . In the last couple of episodes, I have looked at your operations manual including the framework or the structure, and examples of the type of forms and checklists you would want added. . I understand, to some of you, the list might have seemed extreme, but I am serious when I say, [...]

Will Your Operations Manual Work | INNsider Tips Ep. #0152020-07-26T12:40:43+02:00

Your Daily Operating Procedure | INNsider Tips Ep. #014

Welcome to INNsider Tips. In today’s tip, I am going to share the framework for your hospitality properties daily operating procedure. . . An outline of what to include: . Customer Service Procedures . Customer Service Viewpoint . Service Procedures . Merchandise Procedures . Meal Preparation Procedures . Transacting Sales . Gift Certificates . Inventory Management . Operational and Financial Reporting . Loss Prevention Techniques . Required Cleaning and Maintenance . Safety Procedures . Sales Procedures . Marketing . How [...]

Your Daily Operating Procedure | INNsider Tips Ep. #0142020-07-26T11:41:26+02:00
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