Today’s tip is going to be a little different.

Have you ever wondered how the hotel industry started? Check out this episode to find out how.

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So, you are an aspiring or seasoned owner or manager in the hospitality property industry, hotel, resort, inn, bed and breakfast etc. How did we get here? Do you know where our industry started?

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Hotels or a version of have been around for a couple of thousand years going back to the Greeks and Romans who offered lodgings next to their thermal baths, resort towns and along routes popular with the rich, traders and politicians.

They were also found along caravan routes in the Middle East.

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In the Middle Ages came the increase in the popularity of the monasteries and abbeys. They offered a bed and a supper to all the travellers, not just the politicians and the rich. They were inns, with small rooms, often for share, taverns, stables and houses of the owners all in one place, and they started to appear all around Europe. There were no amenities but the bed bugs were free.

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By the 17th century, the coaching inns became very popular. They offered travellers food, changed their tyres and tended to the horses.

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It was around this time that the wealthy folks began travelling more for fun, but they wanted more for their money.

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Due to this demand, the hotel industry we know today slowly began to form.

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The late 1700s saw the first publicly held hotel, the City Hotel in NYC and in 1829, the first modern hotel, the Tremont House, opened in Boston. This hotel was a site of luxurious firsts: a reception area, free soap, locked guest rooms, bellboys and perhaps most important of all, indoor plumbing.

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Later in the 1800s saw the expansion of rail and in Canada the opening of the grand railway hotels which conveyed class and charm.

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The hotel industry truly skyrocketed with the launching of passenger airlines.

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International and even intercontinental travels were significantly shortened giving travellers more time to explore their destinations and created income for the hoteliers. As airline competition grew, flights became cheaper and available for the wider audience.

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Then came the Internet.

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This global system of computer networks changed the world. Hotels could now advertise and gain more visitors. With the emergence of Online Travel Agencies, it became easier for travellers to find the hotel they liked and book without leaving the comfort of their own home. Then they could rate their stay and either persuade travellers to go a certain location or warn them to stay away.

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Now, the traveller’s choice of hospitality properties to stay has increased dramatically.

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From a huge modern hotel to a designer property, to a bed and breakfast, to an ice hotel, to an Airbnb, to a botel, to a pod and on and on and on.

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There are still those who are happy with just a place to sleep but for most travellers, the bar for the hoteliers/innkeepers has been raised very high and it has become increasingly more difficult to please guests.

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Today’s guest wants an experience.

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This is where Keystone Hospitality Property Development can help.

 

A keystone is the final piece placed during construction and locks all the stones into position. It is also a word that is figuratively used to mean the most important part of anything. We want to be your keystone to help support you in all aspects of your business as you should strive to be the keystone of your guest’s experience.

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We can show you how to

  • Develop your organizational structure

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  • Enhance your employee development

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  • Market your property

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  • And show you how to see your property as a guest

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Visit KeystoneHPD.com and let us help you grow your bookings and profit while giving your guests an experience they’ll rave about.

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That’s

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KeystoneHPD.com

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You can subscribe at

http://keystonehospitalitydevelopment.com/Sign-up-for-INNsider-Tips

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And to find your best group option visit

https://keystonehospitalitydevelopment.com/private-groups

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Until next time, have a fun day.

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Visit our website

http://www.keystonehospitalitydevelopment.com

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A Division of Keystone Hospitality Development Consulting

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