Welcome to INNsider Tips.

In today’s tip, I am going to share the framework for your hospitality properties daily operating procedure.

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An outline of what to include:

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  1. Customer Service Procedures

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  1. Customer Service Viewpoint

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  1. Service Procedures

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  1. Merchandise Procedures

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  1. Meal Preparation Procedures

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  1. Transacting Sales

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  1. Gift Certificates

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  1. Inventory Management

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  1. Operational and Financial Reporting

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  1. Loss Prevention Techniques

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  1. Required Cleaning and Maintenance

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  1. Safety Procedures

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  1. Sales Procedures

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  1. Marketing

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  1. How will you get the message out

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  1. Community Involvement

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  1. Management Documents

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Many factors will impact your success such as your property design, marketing and people skills to name a few but the core of your business will always lie within the operating procedure.

For members of the Hospitality Property School Group, I go into more detail with this list.

That is it for today’s tip. Make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

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You can subscribe at

http://keystonehospitalitydevelopment.com/Sign-up-for-INNsider-Tips

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And to find your best group option visit

https://keystonehospitalitydevelopment.com/private-groups

 

Until next time, have a fun day.

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Visit our website

http://www.keystonehospitalitydevelopment.com

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A Division of Keystone Hospitality Development Consulting

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