What Should Be In Your Operations Manual

Welcome to the INNsider Tips.

In the last couple of INNsider Tips, I looked at your operations manual.

Today’s tip, what else you should include.

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1)       The location of your site

Reason:

Your location will tell you a lot about your business.

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  • Training

It is imperative that you have this aspect of your operations manual model correct. The training must be step-by-step, and easy to understand by even the lowest possible skill level. You should also be specific on how your training will proceed.

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  • Your Properties Set-up

What equipment, furnishings, and accessories are required? Include prices if possible.

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  • Supplies and Inventory

This would include: room supplies, bedding, towels, bathroom accessories, cleaning supplies, vacuum cleaners, marketing materials, if you have a restaurant food inventory etc. You’ll also include the quantity, the supplier or suppliers, the price etc.

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  • Your Staff’s Uniforms

You have to decide how you would like to present to you and your staff to your customers. Professionally dressed or casual? Is the dress consistent and does it have your business name and logo?

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  • Marketing Efforts

What is the marketing you use? Who is your target customer? What are the platforms and the percentage of your marketing budget allocated each?

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  • Personnel
  • Responsibilities

 

  • Perfect Employee Profiles

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  • Job Descriptions

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  • How do you find your potential employees?

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  • Interviewing and background checks

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  • Pre-employment testing

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  • New Employee Orientation and Training

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  • Communicating and Personnel Policies

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  • Paying Your Employees

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  • Scheduling for Employees

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  • Employee Management Forms

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  • Employee Morale / Motivation

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  • Performance Evaluation

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  • Employee Discipline

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  • Documentation – witnesses – signatures.

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  • Good Employee Management Practices

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For members of the Hospitality Property School Group, I go into more detail.

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That is it for today’s tip. Make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

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Until next time, have a fun day.

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