Welcome to the INNsider Tips.

In today’s tip, I am going to share the mindset of your operations manual.

Statistically, nine out of every 10 businesses fail within the first five years, 75% or more of franchises succeed.

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This is why you should not look at your hospitality property as an independent business but instead as a franchise.

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When designing this manual, you must always have in the back your mind,

“Can I open a second location with this operations manual model and not have any problems?”

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“Can I open 10 locations with this operations manual model and not have any problems?”

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“Can I open 1000 locations with this operations manual model and not have any problems?”

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Your goal must be to develop the best working system of the operations manual model and when it’s complete your system must work like clockwork.

“What should go in your operations manual model?”

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As I said before

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EVERYTHING!

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If you are a member of the Hospitality Property School Group, you will find sample checklists for room inspection, maintenance request and a lost and found form as well as a more detailed list of what to include.

Here are the basics.

  • Company History, Vision & Organization

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  • Products & Services

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  • Policies

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  • Position Statements

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  • Systems (how it’s done)

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That is it for today’s tip. Make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

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You can subscribe at

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Until next time, have a fun day.

 

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