Welcome to the INNsider Tips.

In the last episode of INNsider Tips, I started looking at operations manuals. For the next few tips I am going to dive further into what you should consider for your operations manual and it’s checklists.

Why do you need an operations manual full of checklists– consistency!

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With this step-by-step system in place, you will be ensured your employees will retain consistency and the chance to show real pride in their work.

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So, you might ask, “What should I have a checklist for?” the simple answer-

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EVERYTHING!

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  • When the outdoor lights turn on

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  • How much fruit should be in the bowl at reception and what it should look like?

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  • What bills have to be paid and when

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  • What items are recycled?

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  • How the towels should be folded

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  • How a uniform should be worn

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You get the idea, everything should have a checklist, with diagrams if it will help.

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If you have this system in place and work it properly, there will rarely be any errors – it works!

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I should mention here that if your operation manual is complete and used properly, it’s worth its weight in gold but that does not mean its set in stone. It has to be treated like a living, breathing entity.

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If your employees are working off their checklists and come to you because there are aspects of it they do not like, you ask them “Okay, how would you change it?” and if they come up with a way that will improve the service and or save your business money, change it!

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And after you change it, reward your employee.

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This can be done financially, gift certificates or time off, if possible.

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The only guideline you should have is that

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“Any criticism is constructive and with an alternative option.”

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That is it for today’s tip. Make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

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