Welcome to the INNsider Tips.

In today’s tip, I am going to be taking a closer look at your operations manual.

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If you missed any of the past five tips about setting up your organizational strategy, it will be worth your while to go back and check them out before moving on.

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If you’re up to speed you have assigned the right people for each job necessary to operate your property, determine the specific tasks for each job and what is required to complete each task. This was to be done in an easy to follow, step-by-step checklist form.

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When all the checklists are completed and compiled you have a working “Operations Manual”.  

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I would now like to dive into the actual operations manual itself, what is it going to look like, and how is going to be used.

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When opening up your completed operations manual, you should have nothing but a series of checklists and the checklists should be easy to find.

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To do this you divide your checklists into categories and each category assigned a colour.

For example,

  • Housekeeping-blue

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  • Customer service-red

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  • Breakfasts-green

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  • Accounting-yellow

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  • Maintenance- orange

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  • And on, and on, you get the idea.

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Each checklist details the specific steps each housekeeper, front-desk agent, maintenance person, accountant etc, must take to do their job.

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The checklists have to be very specific, with step-by-step instructions of what to do and in what order.

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That is it for today’s tip. Make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

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To find your best option visit

https://keystonehospitalitydevelopment.com/private-groups

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Until next time, have a fun day.

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http://www.keystonehospitalitydevelopment.com

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A Division of Keystone Hospitality Development Consulting

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