9 Ways to Prepare For When the Guest Return | Ep. #190

. . It doesn’t look like a rush of travellers are going to be returning soon. Should you be sitting in the corner waiting for the influx? No, and I am going to tell you some things you should be doing in the meantime to prepare. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . There is no denying that the hospitality property industry is taking a major hit. Due to the COVID-19 [...]

9 Ways to Prepare For When the Guest Return | Ep. #1902020-06-30T17:47:11+02:00

How to Improve Your Guests Sleep | Ep. #189

. . It does not matter if your guests are travelling for pleasure or business, there are times when getting a good night’s sleep can be a taxing proposition. I am going to share how you can help improve their sleep. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . According to the JD Power’s 2019 North America Hotel Guest Satisfaction Index Study, just 29% of hotel guests surveyed said they had a “better-than-expected” [...]

How to Improve Your Guests Sleep | Ep. #1892020-06-30T17:27:49+02:00

Are Blackout Curtains for Hotels, Resorts, Inns & Bed and Breakfasts Necessary? | Ep. #188

. . You don’t think blackout curtains are important for your property? Think again! I’ll explain why. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson . . Today’s short episode is designed to make you think. As the pace of working life increases, it becomes all the more important that we get full and proper sleep whenever we can. This can be especially true for business travellers. Not only are blackout curtains enjoying widespread [...]

Are Blackout Curtains for Hotels, Resorts, Inns & Bed and Breakfasts Necessary? | Ep. #1882020-06-30T17:09:46+02:00

In-Room Tablet Vs. Mobile App – For Hotels, Resorts, Inns, Bed & Breakfasts | Ep. #187

. . Which is better for your hospitality property, an in-room tablet or a mobile app? Stay with me and I will help you decide. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson . . There is no doubt that in recent years the hospitality property customer service experience has changed considerably. In the not too distant past, often the only contact a guest would have with a property was telephone or face to [...]

In-Room Tablet Vs. Mobile App – For Hotels, Resorts, Inns, Bed & Breakfasts | Ep. #1872020-06-30T16:48:30+02:00

How to Turn Your Hospitality Property Cancellations into a Positive | Ep. #186

. . Around the world, both big-brand and independent hospitality properties are feeling the sting of COVID-19. I’m going to show you how to turn this pain into a gain. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson . . As of the writing of this episode, the COVID-19 coronavirus outbreak has infected 250,618 people, claimed 10,254 lives and spread to 182 countries and territories around the world and 1 cruise ship. As these numbers are certain [...]

How to Turn Your Hospitality Property Cancellations into a Positive | Ep. #1862020-06-30T16:36:07+02:00

How Augmented Reality Can Work – For Your Hotel, Resort, Inn, Bed & Breakfast | Ep. 185

. . With each step forward in the digital revolution, science fiction has become less like fabrication and more like reality. Let me explain how this will change hospitality property marketing. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . At the beginning of this episode, I stated that with each step forward in the digital revolution, science fiction has become less like fabrication and more like reality. That's in part because hardware [...]

How Augmented Reality Can Work – For Your Hotel, Resort, Inn, Bed & Breakfast | Ep. 1852020-06-30T16:08:09+02:00

Virtual Reality-For Hotels, Resort, Inns, Bed & Breakfasts | Ep. #184

  . Virtual reality is one of the hottest things in hospitality and technology right now and I am going to explain why and how you can benefit. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Virtual Reality is a natural progression following the internet’s love of video, and now VR hopes to bring realistic interactive video to life. In regards to the hospitality property sector, this often takes on the form [...]

Virtual Reality-For Hotels, Resort, Inns, Bed & Breakfasts | Ep. #1842020-06-30T15:55:59+02:00

Environmental Policy for Hotels, Resorts, Inns, and Bed & Breakfasts | Ep. #183

. . You have made the decision to become more environmentally sustainable. Do you have an environmental policy in place? I am going to give you a template you can use. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Over a number of episodes, I have referred to the importance of a property operations manual and how every property needs one. In fact, I honestly believe that you cannot have an efficient [...]

Environmental Policy for Hotels, Resorts, Inns, and Bed & Breakfasts | Ep. #1832020-06-30T15:38:04+02:00

Going Green Solutions-How to Make Your Property Eco-Friendly | Ep. #182

. . Is your hospitality property living up the sustainable efforts your guests expect? If so, Excellent! If not, I will show you how to create a place where every guest feels welcome. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Investing in renewable & eco-friendly resources for hospitality properties used to be a luxury, but now is necessary. Today, it can help you improve your properties overall profit and patronage. Renewable [...]

Going Green Solutions-How to Make Your Property Eco-Friendly | Ep. #1822020-06-30T15:10:08+02:00

Smart Access Solutions – Hotels-Resorts-Inns | Ep. #181

. . Do you like doors that are hard to open or loud? Neither do your guests. Stay with me to find out how to solve this problem. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . What does every hospitality property need to offer? Near the top of the list has to be convenience and security. How can hospitality properties evolve? With smart access solutions. Hospitality properties are more than just bricks [...]

Smart Access Solutions – Hotels-Resorts-Inns | Ep. #1812020-02-28T07:27:00+01:00