KHDC 102 – The Importance of Challenging Yourself

. . Do you have things you need to do but would rather do things that are easier or more fun? You need to challenge yourself. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson and today I am going to talk about “The Importance of Challenging Yourself “. . . Have you ever noticed how easy it is to get sidetracked? . You have a list of things you need to do but [...]

KHDC 101 – The Official Hospitality Property School Group

    Hospitality Property School Group offers strategies to assist hotels, resorts, inns and bed & breakfasts grow their patronage & profit. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson and today I am excited to be talking about the Hospitality Property School Group. .   .   But before I begin, if have just stumbled on to this podcast for the first time and you don’t know who we are, let me [...]

KHDC 100 – The Right Survey Questions to Ask

Using surveys (the right way!) can lead to more bookings. Learn the right questions to ask. Welcome to another edition of Hospitality Property School. Today, I am excited to announce that this is the 100th episode of “Hospitality Property School”. . So, we are going to celebrate. Stay until the end and I will tell you how you can be rewarded for being a listener. . But before that, I am going to look at “The Right Survey Questions [...]

How You Can Improve Your Patronage & Profit

I am posting today because I have great news about the Hospitality Property School and I want my connections to be able to take advantage. We at Keystone HDC are gearing up for a launch of the Hospitality Property School Group on Friday, June 8th but I want to reach out to let you know you have a chance to see what this group is all about the day before. . By visiting the link below you can add [...]

KHDC 099 – How to Help Prevent Theft in Your Hospitality Property

The following are some steps that hotels, resorts, inns and bed and breakfasts can take to help prevent theft. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson and today, I am going to look at “How to Help Prevent Theft in a Hospitality Property”. . . How Is Hospitality Property Theft Prevented? . Hospitality properties are filled with many opportunities for thieves to steal from guests and the property alike. . Most guest [...]

KHDC 098 – How to Design a Wonderful Employee Experience

    Most prosperous hospitality properties, hotels to bed & breakfast, are successful because they offer their employees a wonderful experience. Welcome to another edition of Hospitality Property School. Today, I am going to look at “How to Offer Your Employees a Wonderful Experience”.   Kimpton Hotels & Restaurants, Hilton, Hyatt, and Marriott International have all listed in the top 50 best hospitality companies to work. Many employees have said they are dream places to work.   Why do [...]

KHDC 097 – The Advantages of Room Service

If you offer room service, you have to do it with flair, quality, professionalism, and confidence. Welcome to another edition of Hospitality Property School. Today, I am going to look at “How to Offer Great Room Service”.      What is Room Service? Room service or in-room dining is a subdivision within the Food & Beverage Department of a hospitality property were guests are able to choose menu items for delivery to their room.     Some of the [...]

KHDC 096 – Airbnb and Your Hospitality Property

Even though Airbnb is only reaching its 10th year in operation, it has had a major impact on the hospitality property industry. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Airbnb & How You Can Compete”.     Even though Airbnb is only reaching its 10th year in operation, it has had a major impact on the hospitality property industry.   There are many in the travel industry who feel that Airbnb [...]

KHDC 095 – 18 Phrases Guests Hate to Hear

As customers, we all hear or experience things that we hate. Your guests also have things, phrases and words they hate. Here is a list of some of the most common. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Things, Phrases and Words Guests Hate to Experience or Hear”.   I have a question for you. How do you feel when you have a problem with the internet, your phone, the bank [...]

KHDC 094 – 5 Ways Hospitality Properties Can Use Renewable Energy

Investing in renewable & eco-friendly resources can help improve your hospitality properties overall profit and patronage. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Investing in Renewable & Eco-Friendly Resources”.     Investing in renewable & eco-friendly resources can help improve your hospitality properties overall profit margin. Today, many travellers prefer to accommodations that are environmental-friendly rather than an ordinary hospitality property room.   With climate change and the environment grabbing the [...]

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