Do You Wish To Grow Your Hospitality Property?

Start a Bed and Breakfast

Start a Hotel

Improve Your Bed and Breakfast

Improve Your Hotel

Look No Further Than Keystone HDC Resource Centre

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Hospitality Property Promotional Videos

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Hospitality Property Review Videos

Improve your bookings with a review video of your hospitality property.

The process is simple and you’ll be able to use your review video on your website, YouTube & other video platforms, through social media, and at events.

For More Information Visit

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Hospitality Property Promotional Videos

You can promote your hospitality property with your own promotional video. You have the freedom to use it on your website, YouTube & other video platforms, through social media, and at events

Highlight the Best Your Property Has to Offer.

For More Information Visit

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Training Tutorials

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How to Open a Bed & Breakfast – Updated

Does the idea of being your own boss sound appealing to you?  

Is the thought of sharing your corner of the world with guests intriguing?

Have you ever thought about owning your own bed and breakfast, but are not sure where to start?

If you have answered YES to any of these questions, these training tutorial is for you.

For more information

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How to Open a Hotel, Resort or Inn – Updated

Have you ever thought about opening your own hotel, resort or inn?

Do you know where to start?

If you are like many aspiring hospitality property owners, you hope to have a property that can operate like a well-oiled machine.

For more information

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Your Full Guide to Owning & Operating a Hospitality Property – Successfully – Updated

This tutorial series is designed for hotel, resort, inn or bed & breakfast owners or managers who are basically doing it on their own.

If you’ve ever asked yourself any of the questions below, you’re in the right place.

“How can I get more guests?”

“How can I encourage my guests to return?”

“How can I organize my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How can I market so I reach my target clientele?”

“How does my hospitality property compare to my competition?

These tutorials will give you the resources to help you clear the most common hurdles many hospitality property owners and managers face.

For more information

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Hospitality Property Organizational Structure – Updated

Many hospitality property owners aspire to have a business that can operate like a well-oiled machine but lack the time or the technical skills to systematize their property.

In this Series, we walk you through the steps of setting up your properties Organizational Structure.

In this 7 part tutorial series you will find:

For more information

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Employee Development – Updated

Finding and retaining the right employees for your hospitality property is imperative.

If you or your staff are not properly trained, overworked and stressed, it does not take long for your services to slide and a negative mindset to develop.

These 7 tutorials will help streamline your employee development hiring and training process.

For more information

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Marketing for Your Hospitality Properties Success – Update

Hospitality property marketing has changed dramatically the last number of years; gone are the days where all you have to do is place brochures in your local tourist information and put a sign on your front door.

In these 24 tutorials, we will show you proven techniques to attract and retain your target clientele.

For more information

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How Do Customers See Your Hospitality Property – Updated

Opening, developing and operating a hospitality property is often a work of dedication and passion, so much so that it is easy to get lost in your own surroundings.

In this 7 Part Tutorial Series, we will challenge you to step back and look at your property as an outsider, the big picture. You may be surprised at what you find.

For more information

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Keystone HDC Bookstore

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Your Full Guide to Owning & Operating a Hospitality Property – Successfully

This is a question I am often asked, and was the motivation for my writing of the book “Your Full Guide to Owning & Operating a Hospitality Property – Successfully”.

As a travel authority with decades of hotel, resort, inn and bed & breakfast visitation experience, I wanted to share my expertise and knowledge with current and potential hospitality property owners and manager who do not have the benefit of a ready-made organizational structure, branding and marketing that chain properties provide.

If you’re not sure you might benefit from this book, let me ask you a couple of questions.

  • Is the idea of being your own boss sound appealing to you?
  • Is the thought of sharing your corner of the world with guests intriguing?
  • Have you ever thought about owning or operating your own independent hotel, resort, inn or bed & breakfast, but were not sure the steps to take to ensure success?
  • Do you currently own a property and are looking for ways to increase your bookings and profit?

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If you have answered YES to any of these questions, this book is for you.

In this book, I will share with you more than just quick-fix tactics but instead how to develop successful long-term operation methods.

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For easy use, this book is divided into four separate series.

Series #1 – Your Hospitality Property Organizational Structure

Series #2 – Employee Development

Series #3 – Marketing for Your Hospitality Properties Success

Series #4 – How Do You See Your Property

In this book, you will have access to 47 chapters of proven methods for the operation of a successful hospitality property, plus 64 links to resources, charts, diagrams, lists, checklists, forms and pdf’s to help your property grow.

I cover such topics as how to set up your organizational & management strategy, how to create an operation manual, how to develop the right mindset, hiring & training employees, dealing with customers, marketing strategies that work and how to develop your property.

You will learn to stay two steps ahead of your competition, increase your bookings and patronage while enjoying fun & fulfilled life as a hotelier/innkeeper.

If you have dreams of becoming a successful independent hotel, resort, inn or bed & breakfast proprietor, this book is designed to get you started and to grow your business..

Get your copy now!

Ebook

Special price $9,99

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Audiobook

Special price $9.99

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Book

Special price $25.99

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How to Open & Operate a Bed & Breakfast

“Have You Ever Thought About Opening Your Own Bed & Breakfast?”

Thinking of opening a Bed & Breakfast can be many different daydreams all rolled into one.

  • Inviting people into your home and making personal connections.
  • Do you enjoy cooking?
  • Being an influential business owner in your community.

And all this while getting paid for it.

Before you open your doors and start welcoming guests, you will need to understand a few things.

In this book you will learn:

  • Where to Start?
  • Finding the Right Location
  • Your Organizational Strategy
  • Your Management Strategy
  • What Should Your Operation Manual Include?
  • How Will I Know My Operations Manual Works?
  • What is Outsourcing?

The tips & techniques you learn in this book WILL save you problems & money in the future.

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Get your copy now!

Ebook

Special price $4.99

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Audiobook

Special price $4.99

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Book

Special price $11.99

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Strategies to Increase Your Bed & Breakfasts Bookings & Profit

Are You An Owner Of A Bed & Breakfast?

Does It Feel Like Your Whole Life Is Your Property?

Operating a Bed & Breakfast can feel like a 24/7 job. It is so easy to become lost in the day to day running of a B&B that you can lose sight of the bigger picture – ways to make the property more successful.

In this book, we will share proven techniques that will show you step-by-step ways to streamline your operation. To take control and still have time to develop your Bed & Breakfast success.

This Book Is Designed For Bed & Breakfast Owners.

Following the topics will be covered

  • Who This Training is For
  • Who We Are
  • Who Are You?
  • Where to Start?
  • Organizational Structure
  • Customer Service
  • Chain of Service
  • Marketing
  • Social Media
  • How to WOW Your Guest

Implement the information in this book to find new customers, gain their loyalty, get an advantage over your competitors, and allow you time to have fun and feel fulfilled as a bed & breakfast owner.

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Get your copy now!

Ebook

Special price $4.99

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Audiobook

Special price $4.99

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Book

Special price $11.99

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How to Open & Operate a Hotel, Resort or Inn

Have you ever thought about opening & operating your own hotel, resort or inn?

A happy innkeeper that will open their doors to welcome the world?

Do you know where to start?

Opening a hotel, like any new business, can be more difficult than it might seem especially if the hotel industry is new to you.

This book will give you the information you will need before you open your independent hotel, resort or inn.

You will learn:

  • Where to Start?
  • Finding the Right Location
  • Your Organizational Strategy
  • Your Management Strategy
  • What Should Your Operation Manual Include?
  • How Will I Know My Operations Manual Works?
  • What is Outsourcing?

The tips & techniques you learn in this book WILL save you problems & money in the future.

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Get your copy now!

Ebook

Special price $4.99

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Audiobook

Special price $4.99

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Book

Special price $11.99

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Hotel Resorts or Inns Strategies to Increase Your Bookings & Profit

Are You An Owner Of An Independent Hotel?

Does It Feel Like Your Whole Life Is Your Property?

This book is designed for Independent Hotel owners and managers.

It is so easy to become lost in the day to day running of a hotel that an owner/manager can lose sight of the bigger picture – ways to make the property more successful.

In this book, Keystone HDC will share proven techniques that will show you step-by-step ways to streamline your operation. To take control and still have time to develop your hotel’s success.

Following the topics will be covered

  • Who This Training is For
  • Who We Are
  • Who Are You?
  • Where to Start?
  • Organizational Structure
  • Customer Service
  • Chain of Service
  • Marketing
  • Social Media
  • How to WOW Your Guest

Implement the information in this book to find new customers, gain their loyalty, get an advantage over your competitors, and allow you time to have fun and feel fulfilled as a hotelier.

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Get your copy now!

Ebook

Special Price $4.99

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Audiobook

Special price $4.99

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Book

Special price $11.99

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How to Provide Excellent Customer Service

A Guide for Your Hotel, Resort, Inn or Bed & Breakfast

If you are the owner/operator of a hospitality property, you might have seen the average property occupancy rate fluctuated dramatically over the past couple of years with no guarantee of consistent repeat business.

The main reason is the change in customer service expectations.

Today’s guest has become savvier and look for more than just a roof over their heads but an experience they can take home and share with their family, friends and colleagues. It is up to you to give them this experience and in return, you get a loyal customer, one who becomes an ambassador for your property.

In this book, I will share proven customer service tips and techniques you can start applying today.

Grab your copy for free now!