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We are into 2020, but what was popular in 2019?

Stay here with me and I will share with you the top ten episodes for hospitality property owners and managers last year.

Welcome to another edition of hospitality property school.

I am your instructor, Gerry MacPherson.

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Thank you for joining me for a very special instalment recapping the top 10 episodes of 2019. I like this episode because it gives me the opportunity to take stock of which topics resonated with you the past year.

I will be counting down from 10 – 1 and I will give you a snippet from each episode to remind you of why they were so popular.

If you go to KeystoneHospitalityDevelopment.com/KHDC177 you will find the show notes with all the links to the top ten episodes.

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So, without further ado, let’s dive into the top ten most popular episodes starting with #10…

Ep. #151 – Go Green – How to Make Your Property Eco-Friendly

Without an environmental program in place, hospitality properties are falling behind the times and may be losing business from customers who book using this as criteria when choosing a property.

If this is the case with your property, don’t panic! I’m going to show you how investing in renewable & eco-friendly resources can help improve your hospitality properties overall bookings and patronage.

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In 9th position is

Ep. #172 – Hotel Questionnaire – The Right Survey Questions to Ask  

The first thing is you have to know how well you really know your target market.

Their pains…
Their problems…
Their motivations…

Are you marketing your hospitality property online and feel like your message is falling flat?

  • Do people understand what you have to offer?
  • Do you know your target market?

Today, I will look at how using surveys (the right way!) can lead to more bookings.

 

Next at #8 is

Ep. #173 – Why Great Employees Quit

Over the years, these owners or managers might have driven their best people away and will continue to do so until they spot the connection between policies, passion, performance and profits.

This is what I mean:

  • The more policies, the less passion you’ll get from your team.
  • The less passion, the less exciting the team’s performance will be.
  • The less exciting the performance, the lower your profits will be.

Make sense?

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The 7th most popular post was

Ep. #170 – Must Have Hotel, Resort, Inn & Bed & Breakfast Resources

There are here! I am proud to introduce the newly updated series of hospitality property books for you, hospitality property owners and managers.

 

They include:

“How to Open & Operate a Bed & Breakfast”

“Strategies to Increase Your Bed & Breakfasts Bookings & Profit”

“How to Open & Operate a Hotel, Resort or Inn”

“Hotel, Resorts or Inns – Strategies to Increase Your Bookings & Profit”

And if you’re looking for an in-depth handbook to help direct your day-to-day operation, we have

“Your Full Guide to Owning & Operating a Hospitality Property-Successfully”

Let me share a little more detail about each of these books.

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In 6th spot is –

Ep. #167 – Property Management System – What You Need!

Your property management system or PMS, also known as a front desk system, is the heart of any hospitality property. It is the systematized mechanism that oversees and coordinates the relationship between the customer and your services.

Without one, a hospitality property will labour to professionally manage all of their daily operational tasks.

 

What are the benefits of a property management system?

In choosing the variety of options available to you, it’s important to think about what features would best suit your hotel, resort, inn or bed & breakfast.

Here are the top features you should consider when making your selection.

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Halfway through in the 5th spot is

Ep. #171 – Renewable Energy – For Hotels, Resorts, Inns & Bed & Breakfasts

Hospitality properties have often demonstrated their role as first movers for green technology.

Every property is unique and has different requirements and it is important that hotels, resorts, inns and bed and breakfasts identify and realize solutions according to specific needs. For windsurfing or kitesurfing resorts, new wind technologies might be more interesting than solar. For a desert resort, vice versa. For some island properties, wave energy might be the preferred option.

Investing in renewable & eco-friendly resources can help improve your hospitality properties overall profit margin. Today, many travellers prefer to accommodations that are environmental-friendly rather than an ordinary hospitality property room.

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In 4th position is

Ep. #131 – Important Bed and Breakfast Checklists

Using checklists are about the most foolproof way to guarantee consistency of service in your bed and breakfast and it is these checklists that will become the bases for your operations manual.

I have talked about your operations manual in a past edition but if you would like a refresher, you can find it at KeystoneHospitalityDevelopment.com/KHDC113

Let me share with you a few ideas you could implement in your bed and breakfast.

When checking and cleaning a guest room this is the type of checklist I would use.

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Now for the top three posts. In third place is

Ep. #165 – Employee Turnover at Your Property is Expensive

Turnover rates in the hospitality industry have grown in past years, in some sectors up to 70% and this includes the hospitality property sector.

Turnover can impact everything from staff morale to a property’s ability to deliver consistent guest experiences, to budget and overall profit margins.

While there are many factors that contribute to an employee’s decision to leave, it’s up to properties owners and managers to take corrective action. 

Research has shown that owners, managers and executives polled believe an improved employee experience is important, only 22% reported that their properties excel in making this a priority.

What can you do in making a happier, more engaged team?

I’ll look at three strategies that have shown to immediately improve your employee’s experience, productivity, and a brand’s bottom line.

  • Connect with your employees the right way
  • Empower employees with meaningful feedback
  • Show the benefits of automation

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In second place is

Ep. #150 – Your Employee Training Procedure – Step By Step

Are you happy if your hotel, resort, inn or bed and breakfast is doing so-so?

A sure-fire way to help your business grow is to train your employees and I’m going to show you how.

Training can improve employee morale, business performance, help increase your profits and if you have a properly organized system, you can find the time and I don’t mean just when they are hired, it has to be ongoing.

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And the most popular episode of 2019 is

Ep. #169 – 15 Ways to Become the Best Front Office Manager

In any hospitality property, first impressions are everything.

The way your front desk staff greets and attends to guests can make or break the image of your property. And just to make things clear, if you operate a small B & B or inn and you are a one-person operation – you are the front office manages.

Like the best leaders, a front office manager, with the right knowledge training, and attitude leads by example and from the front.

If your personality is a perfect mixture of skilful hospitality and tight organizational skills, then working as a front office manager at a hospitality property might be an invigorating and fulfilling career path.

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That’s it! The top ten most popular Hospitality Property School episode.

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It was fun and very interesting putting this edition together for you and I am looking forward to 2020 where we here at Keystone Hospitality Development Consulting are going to strive to give you the information necessary for you to put more heads in your beds.

Until next time, have a fun day.

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TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY CONSULTING:

https://keystonehospitalitydevelopment.com/KHDC177

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Top 10 Episodes

Go Green – How to Make Your Property Eco-Friendly

http://keystonehospitalitydevelopment.com/khdc151

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Hotel Questionnaire – The Right Survey Questions to Ask

http://keystonehospitalitydevelopment.com/khdc172

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Ep. #173 – Why Great Employees Quit

http://keystonehospitalitydevelopment.com/khdc173

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Ep. #170 – Must Have Hotel, Resort, Inn & Bed & Breakfast Resources

http://keystonehospitalitydevelopment.com/khdc170

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Property Management System – What You Need!

http://keystonehospitalitydevelopment.com/khdc167

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Renewable Energy – For Hotels, Resorts, Inns & Bed & Breakfasts

http://keystonehospitalitydevelopment.com/khdc171

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Important Bed and Breakfast Checklists

http://keystonehospitalitydevelopment.com/khdc131

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Employee Turnover at Your Property is Expensive

http://keystonehospitalitydevelopment.com/khdc165

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Your Employee Training Procedure – Step By Step

http://keystonehospitalitydevelopment.com/khdc150

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15 Ways to Become the Best Front Office Manager

http://keystonehospitalitydevelopment.com/khdc169

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And don’t forget to join the “6 Day Challenge” here:

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RESOURCES & LINKS MENTIONED IN THIS EPISODE:

The Keystone HDC Training Tutorials

https://courses.keystonehospitalitydevelopment.com/

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Keystone HDC Post Downloads

We add to them every month.

https://KeystoneHospitalityDevelopment.com/KHDC140

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Join our community in “The Hospitality Property School Group” – Check it Out for One Full Week for Only $1

https://keystonehospitalitydevelopment.com/membership-site

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Say hi on social:

Facebook: https://www.facebook.com/KeystoneHDC

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Twitter: https://twitter.com/KeystoneHDC

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Linkedin: https://www.linkedin.com/company/keystone-hospitality-development/

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Listen to The Hospitality Property School Podcast here:

https://keystonehospitalitydevelopment.com/itunes-podcast

https://www.spreaker.com/keystonehdc

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YouTube

https://youtu.be/Evy6sDnEwhg

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Hospitality Property School is a division of Keystone HDC