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Keystone HDC2019-08-06T12:04:23-03:00

Are You an Owner or Manager of a Hospitality Property?

 (A Hotel, Resort, Inn or Bed & Breakfast)

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Have you ever asked yourself any of these questions?

“Who is my target market & how do I reach them?”

.“How can I encourage my guests to return?”

“How can I organise my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How does my hospitality property compare to my competition?

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If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.

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We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

Our Mission Statement 

We want to contribute, with patients and caring to a strategic vision for every

independent hotel, resort. inn, and bed & breakfast to create a

happy and fulfilling experience for their clientele and employees.

Testimonials

Amazing Course with Actionable Information

“I took this course as a way to research bed and breakfasts in general. Gerry’s course has a professional feel. He shares specific, thought out, to-the-point information –

perfect for anyone seriously contemplating this business who wants to have a strong foundation before opening their doors.

If you take a weekend and only focus on working through this course, you will feel like you just spent time at a quality business retreat/workshop.

I know I did! I especially liked Gerry’s balance of personal life and business life too.

I highly recommend this course.”

by JayEm

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Awesome & helpful Videos!

“By adopting the methods I learned from your videos, we have got more and more repeat customers and our room

revenue is growing!”

Mike Lian

Knowledge is Gold

Whether you’re an aspiring or seasoned Hospitality Property Owner, ongoing training is essential for continued success.

These Training Tutorials are Designed to Help Increase Your Patronage & Profit.

 

Keystone Hospitality Development Training Tutorials

More Services to Grow Your Business

Hospitality Property Promo Videos

Promotional Videos are a must as a marketing tool for your hospitality property. We specialize in getting your hospitality property noticed.

Find out more

Your Social Media

Is your hospitality property benefiting from social media? We can help generate highly directed traffic to your website and expand your presence

Find out more

The Keystone HDC Bookstore

Successful hospitality property owners know ongoing research is not a luxury but a necessity. Visit our bookstore and enrich your mind.

Find out more

How to Handle Customer Complaints in Hospitality | Ep. #162

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. . Have you ever had a guest standing in front of you complaining and not sure how to handle it? I’m going to share with you the type of quests that make them and 18 of the most common complaints. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . We all have [...]

How to Get Referrals for My Hospitality Property | Ep. #161

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. . Asking for referrals can be hard! I’m going to share how to make it not only easier but a natural part of your life as a hotelier/innkeeper. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . As an independent hotel, resort, inn or bed and breakfast, a very effective way to [...]

How Do I Create a Mailing List for My Property? | Ep. #159

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. . Would you like the ability to tell everyone who checks out your property, every day, week, and month how great you are? You can do this and I’m going to explain how. Welcome to another edition of hospitality property school. I’m your instructor, Gerry MacPherson. . . I am going to be talking about emails and guest list [...]

Online Reputation Management for Your Hospitality Property | Ep. #158

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. . You’re losing money if you have a bad online presence. In this post, I will share just how important your online presence is and how a good one can be the difference between a hugely successful property and one that is struggling. Welcome to another edition of hospitality property school. I’m your instructor, Gerry MacPherson. . . If [...]

Referral Programs That Work & Using Them to Propel Bookings | Ep. #157

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. . Are new customers knocking down your door to stay at your property? If not, I’m going to share a proven method to increase your bookings. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . As a hospitality property owner or manager, you have to keep coming come up with imaginative ways [...]