Keystone HDC2018-06-16T08:35:43+00:00

Are You an Owner or Manager of a Hospitality Property

 (A Hotel, Resort, Inn or Bed & Breakfast?)


Have you ever asked yourself any of these questions?


“Who is my target market & how do I reach them?”

.“How can I encourage my guests to return?”

“How can I organise my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How does my hospitality property compare to my competition?


If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.


We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

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6 Day Challenge


6 Part Video Series

Learn techniques to help improve the quality of your business, customer service and marketing.


Amazing Course with Actionable Information

“I took this course as a way to research bed and breakfasts in general. Gerry’s course has a professional feel. He shares specific, thought out, to-the-point information – perfect for anyone seriously contemplating this business who wants to have a strong foundation before opening their doors. If you take a weekend and only focus on working through this course, you will feel like you just spent time at a quality business retreat/workshop. I know I did! I especially liked Gerry’s balance of personal life and business life too.

I highly recommend this course.”

by JayEm


“Awesome & helpful Videos!

By adopting the methods I learned from your videos, we have got more and more repeat customers and our room revenue is growing!”

Mike Lian

Knowledge is Gold

Whether you’re an aspiring or seasoned Hospitality Property Owner, ongoing training is essential for continued success.

These Training Tutorials are Designed to Help Increase Your Patronage & Profit.


Keystone Hospitality Development Training Tutorials

More Services to Grow Your Business

Hospitality Property Promo Videos

Promotional Videos are a must as a marketing tool for your hospitality property. We specialize in getting your hospitality property noticed.

Find out more

Your Social Media

Is your hospitality property benefiting from social media? We can help generate highly directed traffic to your website and expand your presence

Find out more

The Keystone HDC Bookstore

Successful hospitality property owners know ongoing research is not a luxury but a necessity. Visit our bookstore and enrich your mind.

Find out more

Running a Hotel? | Ep. #126

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. , To improve the success of any hospitality property, your hotel, resort, inn or bed and breakfast, it is important to understand organisation structure, employee development, marketing, and how your guest sees your property. Today, I’m going to share with you how you can grow in all these disciplines. Welcome to another edition of Hospitality Property School. I [...]

Revenue Management & How to Set It Up | Ep. #124

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. . Your guest room is a perishable product. For this reason, pricing and customer happiness remain extremely important variables. For you to consistently succeed, you need to understand revenue management and why it is important. In this edition, I will explain why daily audit reports are necessary for the success of any hospitality property and which reports are the [...]

A Memorable Experience for Your Hospitality Property | Ep. #123

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. . We have all visited properties that have friendly staff, nice rooms, a good view, and an enjoyable breakfast. There is nothing wrong with these hospitality properties and you feel satisfied paying. You get what you paid for. Does this make for a memorable experience? . Nope! . . Today, I’m going to give you ways to make [...]

Training and Employee Development for Hospitality Properties | Ep. #122

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. . For hospitality properties to grow their business and remain competitive, they must make a commitment to the training all employees. Ongoing training and employee development will show your staff that you consider them valuable, will improve any declining morale and will guarantee consistency. In this edition, I am going to explain why and how to get started. [...]

Going Green Solutions for Your Hospitality Property | Ep. #121

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. . Without an environmental program in place, hospitality properties can be very wasteful and consume a huge amount of resources but don’t panic, hotel, resorts, inns and bed and breakfasts can increase their credibility by having an environmental policy review and environmental policy statement. Today, I’m going to show you how Investing in renewable & eco-friendly resources can [...]

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