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Keystone HDC2019-08-06T12:04:23-03:00

Are You an Owner or Manager of a Hospitality Property?

 (A Hotel, Resort, Inn or Bed & Breakfast)

.

Have you ever asked yourself any of these questions?

“Who is my target market & how do I reach them?”

.“How can I encourage my guests to return?”

“How can I organise my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How does my hospitality property compare to my competition?

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If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.

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We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

Our Mission Statement 

We want to contribute, with patients and caring to a strategic vision for every

independent hotel, resort. inn, and bed & breakfast to create a

happy and fulfilling experience for their clientele and employees.

Testimonials

Amazing Course with Actionable Information

“I took this course as a way to research bed and breakfasts in general. Gerry’s course has a professional feel. He shares specific, thought out, to-the-point information –

perfect for anyone seriously contemplating this business who wants to have a strong foundation before opening their doors.

If you take a weekend and only focus on working through this course, you will feel like you just spent time at a quality business retreat/workshop.

I know I did! I especially liked Gerry’s balance of personal life and business life too.

I highly recommend this course.”

by JayEm

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Awesome & helpful Videos!

“By adopting the methods I learned from your videos, we have got more and more repeat customers and our room

revenue is growing!”

Mike Lian

Knowledge is Gold

Whether you’re an aspiring or seasoned Hospitality Property Owner, ongoing training is essential for continued success.

These Training Tutorials are Designed to Help Increase Your Patronage & Profit.

 

Keystone Hospitality Development Training Tutorials

More Services to Grow Your Business

Hospitality Property Promo Videos

Promotional Videos are a must as a marketing tool for your hospitality property. We specialize in getting your hospitality property noticed.

Find out more

Your Social Media

Is your hospitality property benefiting from social media? We can help generate highly directed traffic to your website and expand your presence

Find out more

The Keystone HDC Bookstore

Successful hospitality property owners know ongoing research is not a luxury but a necessity. Visit our bookstore and enrich your mind.

Find out more

Interesting Year for Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #174

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. . This has been an interesting year. Do you want to know what’s coming up in the future? Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson . . Since our founding in 2012, we have been very fortunate to have been able to help many hospitality properties worldwide grow their business with organizational [...]

Why Great Employees Quit | Ep. #173

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. . Are you losing great employees and are not sure why? The answer might be some of your rules. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . There are hospitality property owners and managers out there who are doing things the way it always has been done because that is the [...]

Hotel Questionnaire – The Right Survey Questions to Ask | Ep. #172

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. . How can you find out what your customers want? Using surveys (the right way!) can lead to more bookings. I am going to share the right questions to ask. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Today, I am going to look at the right survey questions to ask [...]

Renewable Energy – For Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #171

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. . Investing in renewable & eco-friendly resources for hospitality properties used to be a luxury, but is now, not only is it necessary, it can help you improve your properties overall profit and patronage. I will share with you ways you can utilise green technology. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. [...]

Must Have Hotel, Resort, Inn & Bed & Breakfast Resources | Ep. #170

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. . Are you looking for a way to make your life as a hotelier/innkeeper easier, increase your bookings and improve your bottom line? Well then don’t go anywhere because I have the answer for you. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . There are here! I am proud to introduce [...]

15 Ways to Become the Best Front Office Manager | Ep. #169

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. . A successful front office manager requires a perfect mixture of skilful hospitality & tight organizational skills, never settling for less than A +. I going to show you what you have to do to be a successful front desk manager. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson.  . . In any [...]