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Keystone HPD2020-09-20T16:49:24+02:00

Are You an Owner or Manager of a Hospitality Property?

 (A Hotel, Resort, Inn or Bed & Breakfast)

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Have you ever asked yourself any of these questions?

“How do I set up a working organizational structure?”

“How do I develop my employees to be the best?”

“How can I successfully market to my target audience?”

“How does my hospitality property compare to my competition?”

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If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.

We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

Our Mission Statement 

We want to contribute, with patients and care, to help every

independent hotel, resort, inn, and bed & breakfast create a strategic vision along

with a happy and fulfilling experience for their guests and employees.

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Knowledge is Gold

Whether you’re an aspiring or seasoned hospitality property owner, ongoing training is essential  for continued success.

These training tutorials are designed to help improve  your bookings & profit.

 

Your Full Guide to Owning & Operating a Hospitality Property – Successfully – Updated

Your Full Guide to Owning & Operating a Hospitality Property – Successfully – Updated

This tutorial series is designed for hotel, resort, inn or bed & breakfast owners or managers who are basically doing it on their own.

If you’ve ever asked yourself any of the questions below, you’re in the right place.

“How can I get more guests?”

“How can I encourage my guests to return?”

“How can I organize my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How can I market so I reach my target clientele?”

“How does my hospitality property compare to my competition?

These tutorials will give you the resources to help you clear the most common hurdles many hospitality property owners and managers face.

For more information

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How to Open a Bed & Breakfast – Updated

How to Open a Hotel, Resort or Inn – Updated

How to Open a Bed & Breakfasts – Updated
How to Open a Hotel, Resort or Inn – Updated

Does the idea of being your own boss sound appealing to you?  

Is the thought of sharing your corner of the world with guests intriguing?

Have you ever thought about owning your own bed and breakfast, but are not sure where to start?

If you have answered YES to any of these questions, these training tutorial is for you.

For more information

Have you ever thought about opening your own hotel, resort or inn?

Do you know where to start?

If you are like many aspiring hospitality property owners, you hope to have a property that can operate like a well-oiled machine.

For more information

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Hospitality Property Organizational Structure – Updated

Employee Development – Updated

Hospitality Property Organizational Structure – Updated
Employee Development for Your Hospitality Property – Updated

Many hospitality property owners aspire to have a business that can operate like a well-oiled machine but lack the time or the technical skills to systematize their property.

In this Series, we walk you through the steps of setting up your properties Organizational Structure.

In this 7 part tutorial series you will find:

For more information

Finding and retaining the right employees for your hospitality property is imperative.

If you or your staff are not properly trained, overworked and stressed, it does not take long for your services to slide and a negative mindset to develop.

These 7 tutorials will help streamline your employee development hiring and training process.

For more information

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Marketing for Your Hospitality Properties Success – Update

How Do Customers See Your Hospitality Property – Updated

Marketing for Your Hospitality Properties Success – Updated
How Do Customers See Your Hospitality Property – Updated

Hospitality property marketing has changed dramatically the last number of years; gone are the days where all you have to do is place brochures in your local tourist information and put a sign on your front door.

In these 24 tutorials, we will show you proven techniques to attract and retain your target clientele.

For more information

Opening, developing and operating a hospitality property is often a work of dedication and passion, so much so that it is easy to get lost in your own surroundings.

In this 7 Part Tutorial Series, we will challenge you to step back and look at your property as an outsider, the big picture. You may be surprised at what you find.

For more information

hotel, resort, inn & bed and breakfast coaching

More Services to Grow Your Business

Keystone HPD

Hospitality Property Promo Videos

If you are not using video as part of your marketing strategy, you’re losing bookings to your competition.

Find out how easy it is to get you own property marketing video.

Find out more
Keystone HPD

Books – Ebooks – Audiobooks

Successful hospitality property owners know ongoing research is not a luxury but a necessity.

Enrich your mind by visiting the book, ebook, & audiobook store.

Find out more

Getting the Right Mindset | INNsider Tips Ep. #023

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Welcome to INNsider Tips.   Today's tip is about getting the right mindset   The word "strategy" makes many people nervous. I've had many owners tell me when they think of business strategy, they think of countless hours working on details, loads of research and numerous meetings. To develop a strategic mindset does not require all that. You can take [...]

Cost of Turnover is Expensive – How to Keep Great Employees | Ep. #211

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. . Can you afford the cost of turnover? How do you find great employees? Employees that share your philosophy, will care about your guests, have great attention to detail? In this episode, I will tell you how. Welcome to another edition of Hospitality Property School. I’m your instructor, Gerry MacPherson. . . If you are the operator of a [...]

The Work You Do is a Reflection of Who You Are | INNsider Tips Ep. #022

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Welcome to INNsider Tips. Today I’m going to look at how the work you do and the way you do what it is a reflection of who you are. What do I mean by this?   If disorderly at your work, it's because you're disorderly inside.   If you're always late, it's because you are late inside.   If you [...]

Employee Turnover in the Hospitality Property Industry Can be Challenging So Ask for Help | Ep. #210

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. . Are you losing great employees and are not sure why? Employee turnover is costing you money and here is what you need to do to stop it. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . For the next number of episodes, I will be talking about your employees. From where [...]

Changing Your Employees Mindset | INNsider Tips Ep. #021

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Welcome to INNsider Tips. Today’s INNsider Tip is about changing your employee's mindset. . . The past number of years has been an interesting study of hospitality property owners' way of thinking. Many have had a negative mindset due to the dramatic change in the economy and the hospitality property service culture and this has proven especially true in 2020. [...]

What You Can Do When Stressed | Ep. #209

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. . Do you sometimes feel stressed? You can’t keep your thoughts together. Being stressed can affect you deeply in both mind and emotion, so what can you do about it? Stay with me and I’ll share some tips. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Let me start by asking [...]

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