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Keystone HDC2020-03-28T10:07:08+01:00

Are You an Owner or Manager of a Hospitality Property?

 (A Hotel, Resort, Inn or Bed & Breakfast)

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Have you ever asked yourself any of these questions?

“How do I set up a working organizational structure?”

“How do I develop my employees to be the best?”

“How can I successfully market to my target audience?”

“How does my hospitality property compare to my competition?”

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If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.

We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

Our Mission Statement 

We want to contribute, with patients and care, to help every

independent hotel, resort, inn, and bed & breakfast create a strategic vision along

with a happy and fulfilling experience for their guests and employees.

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hotel, resort, inn & bed and breakfast coaching

Knowledge is Gold

Whether you’re an aspiring or seasoned hospitality property owner, ongoing training is essential  for continued success.

These training tutorials are designed to help improve  your bookings & profit.

 

Your Full Guide to Owning & Operating a Hospitality Property – Successfully – Updated

Your Full Guide to Owning & Operating a Hospitality Property – Successfully – Updated

This tutorial series is designed for hotel, resort, inn or bed & breakfast owners or managers who are basically doing it on their own.

If you’ve ever asked yourself any of the questions below, you’re in the right place.

“How can I get more guests?”

“How can I encourage my guests to return?”

“How can I organize my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How can I market so I reach my target clientele?”

“How does my hospitality property compare to my competition?

These tutorials will give you the resources to help you clear the most common hurdles many hospitality property owners and managers face.

For more information

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How to Open a Bed & Breakfast – Updated

How to Open a Hotel, Resort or Inn – Updated

How to Open a Bed & Breakfasts – Updated
How to Open a Hotel, Resort or Inn – Updated

Does the idea of being your own boss sound appealing to you?  

Is the thought of sharing your corner of the world with guests intriguing?

Have you ever thought about owning your own bed and breakfast, but are not sure where to start?

If you have answered YES to any of these questions, these training tutorial is for you.

For more information

Have you ever thought about opening your own hotel, resort or inn?

Do you know where to start?

If you are like many aspiring hospitality property owners, you hope to have a property that can operate like a well-oiled machine.

For more information

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Hospitality Property Organizational Structure – Updated

Employee Development – Updated

Hospitality Property Organizational Structure – Updated
Employee Development for Your Hospitality Property – Updated

Many hospitality property owners aspire to have a business that can operate like a well-oiled machine but lack the time or the technical skills to systematize their property.

In this Series, we walk you through the steps of setting up your properties Organizational Structure.

In this 7 part tutorial series you will find:

For more information

Finding and retaining the right employees for your hospitality property is imperative.

If you or your staff are not properly trained, overworked and stressed, it does not take long for your services to slide and a negative mindset to develop.

These 7 tutorials will help streamline your employee development hiring and training process.

For more information

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Marketing for Your Hospitality Properties Success – Update

How Do Customers See Your Hospitality Property – Updated

Marketing for Your Hospitality Properties Success – Updated
How Do Customers See Your Hospitality Property – Updated

Hospitality property marketing has changed dramatically the last number of years; gone are the days where all you have to do is place brochures in your local tourist information and put a sign on your front door.

In these 24 tutorials, we will show you proven techniques to attract and retain your target clientele.

For more information

Opening, developing and operating a hospitality property is often a work of dedication and passion, so much so that it is easy to get lost in your own surroundings.

In this 7 Part Tutorial Series, we will challenge you to step back and look at your property as an outsider, the big picture. You may be surprised at what you find.

For more information

More Services to Grow Your Business

Hospitality Property Promo Videos

If you are not using video as part of your marketing strategy, you’re losing bookings to your competition.

Find out how easy it is to get you own property marketing video.

Find out more

Books – Ebooks – Audiobooks

Successful hospitality property owners know ongoing research is not a luxury but a necessity.

Enrich your mind by visiting the book, ebook, & audiobook store.

Find out more

How to Turn Your Hospitality Property Cancellations into a Positive | Ep. #186

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. . Around the world, both big-brand and independent hospitality properties are feeling the sting of COVID-19. I’m going to show you how to turn this pain into a gain. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson . . As of the writing of this episode, the COVID-19 coronavirus outbreak has infected 250,618 [...]

How Augmented Reality Can Work – For Your Hotel, Resort, Inn, Bed & Breakfast | Ep. 185

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. . With each step forward in the digital revolution, science fiction has become less like fabrication and more like reality. Let me explain how this will change hospitality property marketing. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . At the beginning of this episode, I stated that with each step forward [...]

Virtual Reality-For Hotels, Resort, Inns, Bed & Breakfasts | Ep. #184

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  . Virtual reality is one of the hottest things in hospitality and technology right now and I am going to explain why and how you can benefit. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Virtual Reality is a natural progression following the internet’s love of video, and now VR hopes [...]

Environmental Policy for Hotel-Resort-Inn Bed & Breakfast | Ep. #183

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. . You have made the decision to become more environmentally sustainable. Do you have an environmental policy in place? I am going to give you a template you can use. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Over a number of episodes, I have referred to the importance of a [...]

Going Green Solutions-How to Make Your Property Eco-Friendly | Ep. #182

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. . Is your hospitality property living up the sustainable efforts your guests expect? If so, Excellent! If not, I will show you how to create a place where every guest feels welcome. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Investing in renewable & eco-friendly resources for hospitality properties used to [...]

Smart Access Solutions – Hotels-Resorts-Inns | Ep. #181

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. . Do you like doors that are hard to open or loud? Neither do your guests. Stay with me to find out how to solve this problem. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . What does every hospitality property need to offer? Near the top of the list has to [...]