Keystone HDC2019-06-07T09:55:09-03:00

Are You an Owner or Manager of a Hospitality Property?

 (A Hotel, Resort, Inn or Bed & Breakfast)


Have you ever asked yourself any of these questions?

“Who is my target market & how do I reach them?”

.“How can I encourage my guests to return?”

“How can I organise my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How does my hospitality property compare to my competition?


If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.


We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

Our Mission Statement 

We want to contribute, with patients and caring to a strategic vision for every

independent hotel, resort. inn, and bed & breakfast to create a

happy and fulfilling experience for their clientele and employees.


Amazing Course with Actionable Information

“I took this course as a way to research bed and breakfasts in general. Gerry’s course has a professional feel. He shares specific, thought out, to-the-point information –

perfect for anyone seriously contemplating this business who wants to have a strong foundation before opening their doors.

If you take a weekend and only focus on working through this course, you will feel like you just spent time at a quality business retreat/workshop.

I know I did! I especially liked Gerry’s balance of personal life and business life too.

I highly recommend this course.”

by JayEm


Awesome & helpful Videos!

“By adopting the methods I learned from your videos, we have got more and more repeat customers and our room

revenue is growing!”

Mike Lian

Knowledge is Gold

Whether you’re an aspiring or seasoned Hospitality Property Owner, ongoing training is essential for continued success.

These Training Tutorials are Designed to Help Increase Your Patronage & Profit.


Keystone Hospitality Development Training Tutorials

More Services to Grow Your Business

Hospitality Property Promo Videos

Promotional Videos are a must as a marketing tool for your hospitality property. We specialize in getting your hospitality property noticed.

Find out more

Your Social Media

Is your hospitality property benefiting from social media? We can help generate highly directed traffic to your website and expand your presence

Find out more

The Keystone HDC Bookstore

Successful hospitality property owners know ongoing research is not a luxury but a necessity. Visit our bookstore and enrich your mind.

Find out more

Go Green – How to Make Your Property Eco-Friendly | Ep. #151

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. . Is your hotel, resort, inn or bed & breakfast consuming and wasting resources? If so, you’re losing money. . I’m going to show you how you can turn that around. . Without an environmental program in place, hospitality properties are falling behind the times and may be losing business from customers who book using this as a [...]

Your Employee Training Procedure – Step By Step | Ep. #150

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. . Are you happy if your hotel, resort, inn or bed and breakfast is doing so-so? . A sure-fire way to help your business grow is to train your employees and I’m going to show you how. . Training can improve employee morale, business performance, help increase your profits and if you have a properly organized system, you [...]

You Have to Have Operations Manual for Your Property | Ep. #149

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  Many hospitality properties collapse simply because they failed to set up good business operations manual. . It doesn’t matter the size of your property, a good operations manual will reduce human error and inform everyone precisely what they need to do, who they are responsible to and who they are responsible for. It makes it easier to train [...]

How Keystone HDC Started & Who is Gerry MacPherson? | Ep. #147

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. . What gives me the right to tell you how your property should be run? Stay with me and I will tell you. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . . . Since the founding of Keystone Hospitality Development Consulting in 2012, I have been asked many times about my [...]

Upgrade Your Success | Ep. #146

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I’m excited and you’re going to benefit. Let me explain how. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . . . If you have been checking your inbox for the last couple of days, you may have noticed more emails from me than normal. . That is because I’m excited! Excited about [...]

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