Keystone HDC2019-08-06T12:04:23-03:00

Are You an Owner or Manager of a Hospitality Property?

 (A Hotel, Resort, Inn or Bed & Breakfast)


Have you ever asked yourself any of these questions?

“Who is my target market & how do I reach them?”

.“How can I encourage my guests to return?”

“How can I organise my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How does my hospitality property compare to my competition?


If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.


We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

Our Mission Statement 

We want to contribute, with patients and caring to a strategic vision for every

independent hotel, resort. inn, and bed & breakfast to create a

happy and fulfilling experience for their clientele and employees.


Amazing Course with Actionable Information

“I took this course as a way to research bed and breakfasts in general. Gerry’s course has a professional feel. He shares specific, thought out, to-the-point information –

perfect for anyone seriously contemplating this business who wants to have a strong foundation before opening their doors.

If you take a weekend and only focus on working through this course, you will feel like you just spent time at a quality business retreat/workshop.

I know I did! I especially liked Gerry’s balance of personal life and business life too.

I highly recommend this course.”

by JayEm


Awesome & helpful Videos!

“By adopting the methods I learned from your videos, we have got more and more repeat customers and our room

revenue is growing!”

Mike Lian

Knowledge is Gold

Whether you’re an aspiring or seasoned Hospitality Property Owner, ongoing training is essential for continued success.

These Training Tutorials are Designed to Help Increase Your Patronage & Profit.


Keystone Hospitality Development Training Tutorials

More Services to Grow Your Business

Hospitality Property Promo Videos

Promotional Videos are a must as a marketing tool for your hospitality property. We specialize in getting your hospitality property noticed.

Find out more

Your Social Media

Is your hospitality property benefiting from social media? We can help generate highly directed traffic to your website and expand your presence

Find out more

The Keystone HDC Bookstore

Successful hospitality property owners know ongoing research is not a luxury but a necessity. Visit our bookstore and enrich your mind.

Find out more

28 Ways to Increase Your Restaurant Business | Ep. #166

By |

. . Do you have a restaurant on your property? Is it bringing in an extra stream of revenue? If no, why not? I am going to share how you can increase your restaurants potential. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . If you have a restaurant and you’re only catering [...]

Coping with Stress as a Property Owner | Ep. #164

By |

.   Operating a hospitality property can be fun, fulfilling, rewarding and stressful. I am going to share with you symptoms of stress and what you can do about them. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson . . . . Let me ask you a couple of questions. Are you feeling stressed? [...]

Video Content Marketing – For My Hospitality Property | Ep. #163

By |

. . The future of video marketing is here and if you are not using it in your marketing strategy, you’re losing bookings. If you own or manage a hotel, resort, inn or bed & breakfast, stay with me to find out why you need video and how you can get your own. Welcome to another edition of hospitality [...]

How to Handle Customer Complaints in Hospitality | Ep. #162

By |

. . Have you ever had a guest standing in front of you complaining and not sure how to handle it? I’m going to share with you the type of quests that make them and 18 of the most common complaints. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . We all have [...]

How to Get Referrals for My Hospitality Property | Ep. #161

By |

. . Asking for referrals can be hard! I’m going to share how to make it not only easier but a natural part of your life as a hotelier/innkeeper. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . As an independent hotel, resort, inn or bed and breakfast, a very effective way to [...]