Keystone HPD2020-08-04T11:22:36+02:00

Are You an Owner or Manager of a Hospitality Property?

 (A Hotel, Resort, Inn or Bed & Breakfast)


Have you ever asked yourself any of these questions?

“How do I set up a working organizational structure?”

“How do I develop my employees to be the best?”

“How can I successfully market to my target audience?”

“How does my hospitality property compare to my competition?”


If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.

We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

Our Mission Statement 

We want to contribute, with patients and care, to help every

independent hotel, resort, inn, and bed & breakfast create a strategic vision along

with a happy and fulfilling experience for their guests and employees.


Knowledge is Gold

Whether you’re an aspiring or seasoned hospitality property owner, ongoing training is essential  for continued success.

These training tutorials are designed to help improve  your bookings & profit.


Your Full Guide to Owning & Operating a Hospitality Property – Successfully – Updated

This tutorial series is designed for hotel, resort, inn or bed & breakfast owners or managers who are basically doing it on their own.

If you’ve ever asked yourself any of the questions below, you’re in the right place.

“How can I get more guests?”

“How can I encourage my guests to return?”

“How can I organize my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How can I market so I reach my target clientele?”

“How does my hospitality property compare to my competition?

These tutorials will give you the resources to help you clear the most common hurdles many hospitality property owners and managers face.

For more information



How to Open a Bed & Breakfast – Updated

How to Open a Hotel, Resort or Inn – Updated

Does the idea of being your own boss sound appealing to you?  

Is the thought of sharing your corner of the world with guests intriguing?

Have you ever thought about owning your own bed and breakfast, but are not sure where to start?

If you have answered YES to any of these questions, these training tutorial is for you.

For more information

Have you ever thought about opening your own hotel, resort or inn?

Do you know where to start?

If you are like many aspiring hospitality property owners, you hope to have a property that can operate like a well-oiled machine.

For more information



Hospitality Property Organizational Structure – Updated

Employee Development – Updated

Many hospitality property owners aspire to have a business that can operate like a well-oiled machine but lack the time or the technical skills to systematize their property.

In this Series, we walk you through the steps of setting up your properties Organizational Structure.

In this 7 part tutorial series you will find:

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Finding and retaining the right employees for your hospitality property is imperative.

If you or your staff are not properly trained, overworked and stressed, it does not take long for your services to slide and a negative mindset to develop.

These 7 tutorials will help streamline your employee development hiring and training process.

For more information



Marketing for Your Hospitality Properties Success – Update

How Do Customers See Your Hospitality Property – Updated

Hospitality property marketing has changed dramatically the last number of years; gone are the days where all you have to do is place brochures in your local tourist information and put a sign on your front door.

In these 24 tutorials, we will show you proven techniques to attract and retain your target clientele.

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Opening, developing and operating a hospitality property is often a work of dedication and passion, so much so that it is easy to get lost in your own surroundings.

In this 7 Part Tutorial Series, we will challenge you to step back and look at your property as an outsider, the big picture. You may be surprised at what you find.

For more information

More Services to Grow Your Business

Hospitality Property Promo Videos

If you are not using video as part of your marketing strategy, you’re losing bookings to your competition.

Find out how easy it is to get you own property marketing video.

Find out more

Books – Ebooks – Audiobooks

Successful hospitality property owners know ongoing research is not a luxury but a necessity.

Enrich your mind by visiting the book, ebook, & audiobook store.

Find out more

Do You Have a First Property Model? What Is It? | INNsider Tips Ep. #016

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Welcome to INNsider Tips. I have mentioned in the past that you have to think of your property as a franchise and that your operations manual is your first property model.  . . Today's tip is how to start thinking of your property model as a systems-dependent business, not a people-dependent business.  . Your system, your operations, has to work [...]

37 Things for a Perfect Hotel Room | Ep. #204

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  . If you want your guest to return, you are going to have to WOW them. I’m will show you how to do this with the perfect hospitality property room. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson.  . . When things get back to some semblance of normal, whatever that may be, [...]

Will Your Operations Manual Work | INNsider Tips Ep. #015

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Welcome to INNsider Tips. In today’s tip, I am going to explain how you have to look at your operations manual and if it will work. . . In the last couple of episodes, I have looked at your operations manual including the framework or the structure, and examples of the type of forms and checklists you would want added. [...]

Different Types of Hotels – What is Yours? | Ep. #203

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. . Do you own or manage a hospitality property? What type of hotel are you? I am going to tell you about the differences. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Have you ever noticed there are many different types of hotels throughout the world? I have found a list [...]

Your Daily Operating Procedure | INNsider Tips Ep. #014

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Welcome to INNsider Tips. In today’s tip, I am going to share the framework for your hospitality properties daily operating procedure. . . An outline of what to include: . Customer Service Procedures . Customer Service Viewpoint . Service Procedures . Merchandise Procedures . Meal Preparation Procedures . Transacting Sales . Gift Certificates . Inventory Management . Operational and Financial [...]

Revenue Management – How to Set It Up | Ep. #202

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. . Your guest room is a perishable product so pricing & customer happiness remain extremely important variables. To stay on top you need to understand revenue management and why it is important. I’ll explain. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why did you want to become a hospitality property owner? [...]

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