Are You an Owner or Manager of a Hospitality Property

 (A Hotel, Resort, Inn or Bed & Breakfast?)


Have you ever asked yourself any of these questions?


“Who is my target market & how do I reach them?”

.“How can I encourage my guests to return?”

“How can I organise my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How does my hospitality property compare to my competition?


If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.


We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

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6 Day Challenge


6 Part Video Series

Learn techniques to help improve the quality of your business, customer service and marketing.


Amazing Course with Actionable Information

“I took this course as a way to research bed and breakfasts in general. Gerry’s course has a professional feel. He shares specific, thought out, to-the-point information – perfect for anyone seriously contemplating this business who wants to have a strong foundation before opening their doors. If you take a weekend and only focus on working through this course, you will feel like you just spent time at a quality business retreat/workshop. I know I did! I especially liked Gerry’s balance of personal life and business life too.

I highly recommend this course.”

by JayEm


“Awesome & helpful Videos!

By adopting the methods I learned from your videos, we have got more and more repeat customers and our room revenue is growing!”

Mike Lian

Knowledge is Gold

Whether you’re an aspiring or seasoned Hospitality Property Owner, ongoing training is essential for continued success.

These Training Tutorials are Designed to Help Increase Your Patronage & Profit.


Keystone Hospitality Development Training Tutorials

More Services to Grow Your Business

Hospitality Property Promo Videos

Promotional Videos are a must as a marketing tool for your hospitality property. We specialize in getting your hospitality property noticed.

Find out more

Your Social Media

Is your hospitality property benefiting from social media? We can help generate highly directed traffic to your website and expand your presence

Find out more

The Keystone HDC Bookstore

Successful hospitality property owners know ongoing research is not a luxury but a necessity. Visit our bookstore and enrich your mind.

Find out more

KHDC 102 – The Importance of Challenging Yourself

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. . Do you have things you need to do but would rather do things that are easier or more fun? You need to challenge yourself. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson and today I am going to talk about “The Importance of Challenging Yourself “. . . Have you ever [...]

KHDC 101 – The Official Hospitality Property School Group

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    Hospitality Property School Group offers strategies to assist hotels, resorts, inns and bed & breakfasts grow their patronage & profit. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson and today I am excited to be talking about the Hospitality Property School Group. .   .   But before I begin, if [...]

KHDC 100 – The Right Survey Questions to Ask

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Using surveys (the right way!) can lead to more bookings. Learn the right questions to ask. Welcome to another edition of Hospitality Property School. Today, I am excited to announce that this is the 100th episode of “Hospitality Property School”. . So, we are going to celebrate. Stay until the end and I will tell you how you can [...]

KHDC 099 – How to Help Prevent Theft in Your Hospitality Property

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The following are some steps that hotels, resorts, inns and bed and breakfasts can take to help prevent theft. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson and today, I am going to look at “How to Help Prevent Theft in a Hospitality Property”. . . How Is Hospitality Property Theft Prevented? . [...]

KHDC 098 – How to Design a Wonderful Employee Experience

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    Most prosperous hospitality properties, hotels to bed & breakfast, are successful because they offer their employees a wonderful experience. Welcome to another edition of Hospitality Property School. Today, I am going to look at “How to Offer Your Employees a Wonderful Experience”.   Kimpton Hotels & Restaurants, Hilton, Hyatt, and Marriott International have all listed in the [...]

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