KHDC 064 – How to Create a Brand That Builds Trust

One of the easiest ways to build a relationship with your guests is branding your hospitality property. Welcome to another addition of hospitality property school. Today, I’m going to talk about the Importance of Branding Your Hospitality Property.   Why is Branding Your Hospitality Property Important? One of the easiest ways to build a relationship between your hospitality property and customer is with a convincing brand. But what does it take to create a brand that creates trust?   [...]

KHDC 063 – How to Research for Your Hospitality Property Blog

You have a blog for your hospitality property; how to you find what to write about and where do you research? Welcome to another addition of hospitality property school. Today, I’m going to take a look how to research for your blog.        In our last podcast, we looked at finding topics to write about on your blog. If you missed it you can find it at: keystonehospitalitydevelopment.com/khdc062   Once you have found the topic, where do [...]

KHDC 062 – What to Write About in Your Hotel Blog

It is important to stay in contact with your guests with a blog - but what to write about? Welcome to another addition of hospitality property school. Today, I’m going to take a look at how to be an authority when writing.        In our last podcast, we looked at a few important factors to consider when writing a blog. Today I am going to look at what things or themes you should consider writing about when [...]

KHDC 061 – How to Write Quality Content for a Hospitality Property Blog

How to write quality content that will engage your customers and impression and inspire them to take action. Welcome to another addition of hospitality property school. Today, I’m going to take a look how to write quality content for a blog.      With the popularity and growth of online booking and businesses such as Airbnb, many hospitality property owners are realising that their competition is increasing daily and that the old traditional ways of marketing might not be enough. With [...]

KHDC 060 – What are Guest Looking for When Booking Online?

No surprise - most people looking for the best price or the best value. What else can you do to improve your bookings? Welcome to another addition of hospitality property school. Today, I’m going to take a look at what are customers looking for when booking online.          So, what are customers looking for when booking online? There have been many surveys done and depending on where or who the survey comes from, the answers could differ slightly. [...]

KHDC 059 – What Paperwork is Needed to Open a Hospitality Property

If you operate any type of hospitality property, and before you open the doors to guests, you have to have your paperwork in place. Welcome to another addition of hospitality property school. Today, I’m going to take a look at The Necessary Paperwork Needed for Your Hospitality Property.     I was asked once “What more is there more to operating a Bed and Breakfast and then putting a sign in front of my house?”   Wouldn’t it be [...]

KHDC 058 – Great Customer Service Stories

If you operate any type of hospitality property, you should know your number one priority for success is - Great Customer Service Stories. Welcome to another addition of hospitality property school. Today, I’m going to take a look at 8 great customer service stories.      These stories have come from a number of different sources including one of my own. I am going to share them just as I had seen them to ensure the facts are right. [...]

KHDC 057 – Why Great Customer Service is Important

If you operate any type of hospitality property, you should know your number one priority for success is - Great Customer Service. Welcome to another addition of hospitality property school. Today, I’m going to take a look at great customer service.           If you operate any type of hospitality property, your number one priority for success is great customer service. Great customer service is an essential aspect of a hospitality industry. The level of service you offer [...]

KHDC 056 – How to Develop Successful Methods for Your Hospitality Property

If you are a hospitality property owner/manager and are consumed with your day-to-day operation, how can you find the time to grow your business? Welcome to another addition of hospitality property school. Today, I’m going to talk about the “The Guide to Operating an Independent Hotel or Bed & Breakfast" Training Tutorials.   But first, I have a couple of questions for you.   Do you own a hospitality property (Hotel, Resort, Inn, or Bed and Breakfast)?     Do [...]

KHDC 055 – 15 Ways to Become the Best Front Office Manager

Success as a front office manager requires a perfect mixture of skillful hospitality & tight organizational skills never settling for less than A +. Welcome to another addition of hospitality property school. Today, I’m going to take a look at how to be an incredible front office manager.     In any hospitality property, first impressions are everything. The way your front desk staff greets and attends to guests can make or break the image of your property. And [...]

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