KHDC 041 – How to Get Non-Stop Referrals

How can you earn non-stop referrals from your guests?  By Wowing your guests. Welcome to another addition of hospitality property school. Today, I’m going to talk about how to get non-stop referrals.     As an independent hotel, resort, inn or bed and breakfast, a very effective way to grow your business is to referrals. Unfortunately, referrals do not happen effortlessly. Yes, you might get the odd referral, but if you want your business to grow you have to [...]

KHDC 040 – Is Your Restaurant Meeting its Potential?

Does your hospitality properties have a great hotel restaurant? You might think you have a great restaurant but without good local patronage how do you know for sure. Welcome to another addition of hospitality property school. Today’s question is “Is your hotel restaurant meeting its potential?”     If you have a restaurant and you’re only catering to your hotel guests, then you’re leaving money on the table.   You might believe you have a very good hotel restaurant, in [...]

KHDC 039 – How to Make Your Hospitality Property Accessible

Hospitality properties need to know all the required elements necessary in order to market as an accessible hotel, resort, Inn or B & B. Welcome to another addition of hospitality property school. Today, I’m going to talk about how you see if your hospitality property is accessible.     I understand rules and guidelines necessary hospitality property accessibility will vary depending on where you’re listening to this session from, and I also know that if I tried to share all [...]

KHDC 038 – How to Become Your Own Guest

How can you become a successful hospitality property owner if you don’t know to become your own guest? Welcome to another addition of hospitality property school. Today, I’m going to talk about how you become your own guest.     A number of years back, I was approached by an acquaintance who was looking for some advice. He was a very smart businessman, an entrepreneur who had a number of business ventures as a business realtor. He was very analytical [...]

KHDC 037 – How Does Your Hospitality Property Compare?

Have you ever wondered about what hotel amenities your competition offers that your guests would love? Welcome to another addition of hospitality property school. Today, I am going to be talking about hotel amenities that will improve your guest experience. We at Keystone HDC sat down and compiled a list of items we feel every independent hotel, resort, inn and bed & breakfast should have.  In today’s podcast, I want to share some of our favourites with you.   These [...]

KHDC 036 – How to Make Surveys Work for You

“Why do we need surveys, I know what my guests like.”  A statement by hospitality property owners who do not know what their guest like. Welcome to another addition of hospitality property school. Today, I am going to be talking about hospitality property surveys.     “Why do we need surveys, I know what my guests like.”    I would like to say I’ve never heard that before but you might be shocked at the number of hospitality property owners [...]

KHDC 034 – 31 Insane (But True) Customer Giveaways

Do you like getting extra free stuff like a complimentary dessert at a restaurant or a discounted entrance fee to an attraction? This is the science behind Customer Giveaways. Welcome to another addition of hospitality property school. Today, we are going to talk about customer giveaways.     When a business goes over and above to give its customer, its guest, you, more than you expected, this can leave you with a positive memory that can be recalled when it [...]

KHDC 033 – What is the difference between Pinterest & Instagram?

They are visual-sharing social networking sites where you can upload photos and images for other people to see. What is the difference between Pinterest & Instagram? Welcome to another addition of hospitality property school. Today we are going to talk about Pinterest & Instagram and which is the better platform to use to market your hospitality property. The first thing we should do is explain the difference between the Pinterest and Instagram platforms? They are visual-sharing social networking sites where you [...]

KHDC 032 – How to Get the Best from LinkedIn

Why should you create a LinkedIn page? To post updates, including what makes your hospitality property unique & to attract followers. Welcome to another addition of hospitality property school. Today we are going to talk about LinkedIn for business. Many hospitality property owners and managers, (hotels, inns, resorts and bed & breakfast) I have spoken with, feel that LinkedIn is a platform they do not need to be on. Due to the fact that LinkedIn is an online social network [...]

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