KHDC 057 – Why Great Customer Service is Important

If you operate any type of hospitality property, you should know your number one priority for success is - Great Customer Service. Welcome to another addition of hospitality property school. Today, I’m going to take a look at great customer service.           If you operate any type of hospitality property, your number one priority for success is great customer service. Great customer service is an essential aspect of a hospitality industry. The level of service you offer [...]

KHDC 056 – How to Develop Successful Methods for Your Hospitality Property

If you are a hospitality property owner/manager and are consumed with your day-to-day operation, how can you find the time to grow your business? Welcome to another addition of hospitality property school. Today, I’m going to talk about the “The Guide to Operating an Independent Hotel or Bed & Breakfast" Training Tutorials.   But first, I have a couple of questions for you.   Do you own a hospitality property (Hotel, Resort, Inn, or Bed and Breakfast)?     Do [...]

KHDC 055 – 15 Ways to Become the Best Front Office Manager

Success as a front office manager requires a perfect mixture of skillful hospitality & tight organizational skills never settling for less than A +. Welcome to another addition of hospitality property school. Today, I’m going to take a look at how to be an incredible front office manager.     In any hospitality property, first impressions are everything. The way your front desk staff greets and attends to guests can make or break the image of your property. And [...]

KHDC 054 – 8 Major Challenges Hotels, Bed & Breakfasts & Resorts Face

  The following are the top 8 challenges I have seen hotels, resorts, inns and bed & breakfasts can face on a daily bases. Welcome to another addition of hospitality property school. Today, I’m going to take a look at Challenges Hospitality Properties Face.   Working with hospitality properties for almost 25 years has given me much awareness on the problems many properties encounter. These can vary from missing a poor review on Tripadvisor to a collapse of organizational [...]

KHDC 053 – How to Improve Your Profits with Cross Promotion

What’s the difference between cross-promoting and cross selling? And which is going to increase my hospitality property profits? Welcome to another addition of hospitality property school. Today, I am going to take a closer look at Ideas for Cross-Promoting Your Hospitality Property.   Promoting your hospitality property can be a daily grind, but it doesn’t have to be. And you don’t have to do it alone. You can increase your client base and improve your bottom line by using cross-promotion, collaborating [...]

KHDC 052 – The Secrets of Video Marketing

Consumers view videos as a convenient, easy and quick way to get useful information about a product, service, organization or idea.  Welcome to another addition of hospitality property school. Today, I’m going to take a look creating a video.   In our last podcast, I looked at the benefits of video marketing. If you have not heard it, you can find it at: keystonehospitalitydevelopment.com/KHDC051   As I had mentioned in our last podcast, video is taking marketing by storm, [...]

KHDC 051 – 10 Compelling Reasons You Need to Use Video Marketing

The future of video marketing is here & if your hospitality property is not using it in your internet marketing strategy, you do so at your own peril. Welcome to another addition of hospitality property school. Today, I’m going to talk about why your hospitality property needs video marketing.   Okay, I want you to use your imagination. Imagine you want to get away to unwind, to a hotel or bed & breakfast. You go to your favourite hospitality [...]

KHDC 050 – How to Create Your Hospitality Property Training Program

For hospitality property to grow their business and remain competitive, they must make a commitment to ongoing employee training. Welcome to another addition of hospitality property school. Today, I’m going to take a look creating an employee training program.   In our last podcast, I looked at the pros and cons of employee training. If you have not heard it, you can find it at   keystonehospitalitydevelopment.com/KHDC049   Today, I am going to take a closer look at creating [...]

KHDC 049 – The Importance of Training Your Staff

Ongoing employee training can show your hospitality property employees that you consider them valuable and improve any declining morale. Welcome to another addition of hospitality property school. Today, I’m going to talk about the importance of training at the hospitality property.   Would you let a mechanic work on your car who never learnt about cars? or Eat at a restaurant where the chef was never taught to cook? or Feel comfortable being treated by a doctor who never [...]

KHDC 048 – Are You Feeling Stressed?

What is it like when you are feeling stressed? You can’t keep your thoughts together. Feeling stressed can affect you deeply in both mind and emotion. Welcome to another addition of hospitality property school. Today, I’m going to take a look at how you can overcome feeling stressed.   But first a couple of questions.   Are you feeling stressed?   Does it look like there are constant obstructions in your way?   Does it seem like you have so [...]

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