KHDC 050 – How to Create Your Hospitality Property Training Program

For hospitality property to grow their business and remain competitive, they must make a commitment to ongoing employee training. Welcome to another addition of hospitality property school. Today, I’m going to take a look creating an employee training program.   In our last podcast, I looked at the pros and cons of employee training. If you have not heard it, you can find it at   keystonehospitalitydevelopment.com/KHDC049   Today, I am going to take a closer look at creating [...]

KHDC 049 – The Importance of Training Your Staff

Ongoing employee training can show your hospitality property employees that you consider them valuable and improve any declining morale. Welcome to another addition of hospitality property school. Today, I’m going to talk about the importance of training at the hospitality property.   Would you let a mechanic work on your car who never learnt about cars? or Eat at a restaurant where the chef was never taught to cook? or Feel comfortable being treated by a doctor who never [...]

KHDC 048 – Are You Feeling Stressed?

What is it like when you are feeling stressed? You can’t keep your thoughts together. Feeling stressed can affect you deeply in both mind and emotion. Welcome to another addition of hospitality property school. Today, I’m going to take a look at how you can overcome feeling stressed.   But first a couple of questions.   Are you feeling stressed?   Does it look like there are constant obstructions in your way?   Does it seem like you have so [...]

KHDC 047 -15 More Ways to How to Make Your Hospitality Property Memorable

Want to stand out from your competition? Here are 15 ways you can make your hospitality property memorable. Welcome to another addition of hospitality property school. Today, I’m going to talk about more ways to make your hospitality property memorable. In our last podcast I talked about 25 ways to make your hospitality property memorable. I shared ideas about how your property looks, how to get your guests involved, how to say in touch, and promotions just to name [...]

KHDC 046 – 25 Ways to Make Your Hospitality Property Memorable

What can you do to go the extra step, to make your hospitality property memorable? Welcome to another addition of hospitality property school. Today, I’m going to talk about ways to make your hospitality property memorable.   What do I mean by memorable? We have all visited properties that have friendly staff, nice rooms, a good view, and an enjoyable breakfast. There is nothing wrong with these hospitality properties and you feel satisfied paying. You get what you paid for. [...]

KHDC 045 – How to Create an Environmental Policy for Your Hotel

Hospitality properties can increase their credibility by having an environmental policy review and environmental policy statement. Welcome to another addition of hospitality property school. Today, I’m going to talk about your hospitality properties Environmental Policy Review.   Over the course of these podcasts I have referred to the importance of a property operations manual many times. In fact, I honestly believe that you cannot have an efficient business without an operations manual. If you want your hospitality property to [...]

KHDC 044 – Make Your Hospitality Property Green in 8 Easy Steps

Without an environmental green program in place, hospitality properties can be very wasteful and consume a huge amount of resources, but don’t panic… Welcome to another addition of hospitality property school. Today, I’m going to talk about how your hospitality property can be greener.   Without a program in place, hospitality properties can be very wasteful and consume a huge amount of resources, but don’t panic, many green program initiatives are not expensive to implement and can provide substantial benefits to [...]

KHDC 043 – How Negative Reviews are Good for Business

I don’t care what a business you’re in - if you’re dealing with the public there are times you’re going to get negative reviews and there is very little you can do. Welcome to another addition of hospitality property school. Today, I’m going to talk about how negative reviews are good for business. I don’t care what a business you’re in if you’re dealing with the public there are times you’re going to get negative reviews and there is very [...]

KHDC 042 – How to Ask For Hospitality Property Referrals

How should you ask for your hospitality property referrals? You can do this by outright asking or by being more subtle. Here are some tips. Welcome to another addition of hospitality property school. Today, I’m going to talk about how to ask for referrals.     You can do this by outright asking or by being more subtle. Here are some tips for ASKING for hospitality property referrals:   Ask your guests for feedback. Don’t assume your guests are completely [...]

KHDC 041 – How to Get Non-Stop Referrals

How can you earn non-stop referrals from your guests?  By Wowing your guests. Welcome to another addition of hospitality property school. Today, I’m going to talk about how to get non-stop referrals.     As an independent hotel, resort, inn or bed and breakfast, a very effective way to grow your business is to referrals. Unfortunately, referrals do not happen effortlessly. Yes, you might get the odd referral, but if you want your business to grow you have to [...]

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