KHDC 060 – What are Guest Looking for When Booking Online?

No surprise - most people looking for the best price or the best value. What else can you do to improve your bookings? Welcome to another addition of hospitality property school. Today, I’m going to take a look at what are customers looking for when booking online.          So, what are customers looking for when booking online? There have been many surveys done and depending on where or who the survey comes from, the answers could differ slightly. [...]

KHDC 059 – What Paperwork is Needed to Open a Hospitality Property

If you operate any type of hospitality property, and before you open the doors to guests, you have to have your paperwork in place. Welcome to another addition of hospitality property school. Today, I’m going to take a look at The Necessary Paperwork Needed for Your Hospitality Property.     I was asked once “What more is there more to operating a Bed and Breakfast and then putting a sign in front of my house?”   Wouldn’t it be [...]

KHDC 058 – Great Customer Service Stories

If you operate any type of hospitality property, you should know your number one priority for success is - Great Customer Service Stories. Welcome to another addition of hospitality property school. Today, I’m going to take a look at 8 great customer service stories.      These stories have come from a number of different sources including one of my own. I am going to share them just as I had seen them to ensure the facts are right. [...]

KHDC 057 – Why Great Customer Service is Important

If you operate any type of hospitality property, you should know your number one priority for success is - Great Customer Service. Welcome to another addition of hospitality property school. Today, I’m going to take a look at great customer service.           If you operate any type of hospitality property, your number one priority for success is great customer service. Great customer service is an essential aspect of a hospitality industry. The level of service you offer [...]

KHDC 056 – How to Develop Successful Methods for Your Hospitality Property

If you are a hospitality property owner/manager and are consumed with your day-to-day operation, how can you find the time to grow your business? Welcome to another addition of hospitality property school. Today, I’m going to talk about the “The Guide to Operating an Independent Hotel or Bed & Breakfast" Training Tutorials.   But first, I have a couple of questions for you.   Do you own a hospitality property (Hotel, Resort, Inn, or Bed and Breakfast)?     Do [...]

KHDC 055 – 15 Ways to Become the Best Front Office Manager

Success as a front office manager requires a perfect mixture of skillful hospitality & tight organizational skills never settling for less than A +. Welcome to another addition of hospitality property school. Today, I’m going to take a look at how to be an incredible front office manager.     In any hospitality property, first impressions are everything. The way your front desk staff greets and attends to guests can make or break the image of your property. And [...]

KHDC 054 – 8 Major Challenges Hotels, Bed & Breakfasts & Resorts Face

  The following are the top 8 challenges I have seen hotels, resorts, inns and bed & breakfasts can face on a daily bases. Welcome to another addition of hospitality property school. Today, I’m going to take a look at Challenges Hospitality Properties Face.   Working with hospitality properties for almost 25 years has given me much awareness on the problems many properties encounter. These can vary from missing a poor review on Tripadvisor to a collapse of organizational [...]

KHDC 053 – How to Improve Your Profits with Cross Promotion

What’s the difference between cross-promoting and cross selling? And which is going to increase my hospitality property profits? Welcome to another addition of hospitality property school. Today, I am going to take a closer look at Ideas for Cross-Promoting Your Hospitality Property.   Promoting your hospitality property can be a daily grind, but it doesn’t have to be. And you don’t have to do it alone. You can increase your client base and improve your bottom line by using cross-promotion, collaborating [...]

KHDC 052 – The Secrets of Video Marketing

Consumers view videos as a convenient, easy and quick way to get useful information about a product, service, organization or idea.  Welcome to another addition of hospitality property school. Today, I’m going to take a look creating a video.   In our last podcast, I looked at the benefits of video marketing. If you have not heard it, you can find it at: keystonehospitalitydevelopment.com/KHDC051   As I had mentioned in our last podcast, video is taking marketing by storm, [...]

KHDC 051 – 10 Compelling Reasons You Need to Use Video Marketing

The future of video marketing is here & if your hospitality property is not using it in your internet marketing strategy, you do so at your own peril. Welcome to another addition of hospitality property school. Today, I’m going to talk about why your hospitality property needs video marketing.   Okay, I want you to use your imagination. Imagine you want to get away to unwind, to a hotel or bed & breakfast. You go to your favourite hospitality [...]

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