How to write quality content that will engage your customers and impression and inspire them to take action. Welcome to another addition of hospitality property school. Today, I’m going to take a look how to write quality content for a blog.      With the popularity and growth of online booking and businesses such as Airbnb, many hospitality property owners are realising that their competition is increasing daily and that the old traditional ways of marketing might not be enough. With [...]

No surprise - most people looking for the best price or the best value. What else can you do to improve your bookings? Welcome to another addition of hospitality property school. Today, I’m going to take a look at what are customers looking for when booking online.          So, what are customers looking for when booking online? There have been many surveys done and depending on where or who the survey comes from, the answers could differ slightly. [...]

If you operate any type of hospitality property, and before you open the doors to guests, you have to have your paperwork in place. Welcome to another addition of hospitality property school. Today, I’m going to take a look at The Necessary Paperwork Needed for Your Hospitality Property.     I was asked once “What more is there more to operating a Bed and Breakfast and then putting a sign in front of my house?”   Wouldn’t it be [...]

If you operate any type of hospitality property, you should know your number one priority for success is - Great Customer Service Stories. Welcome to another addition of hospitality property school. Today, I’m going to take a look at 8 great customer service stories.      These stories have come from a number of different sources including one of my own. I am going to share them just as I had seen them to ensure the facts are right. [...]

If you operate any type of hospitality property, you should know your number one priority for success is - Great Customer Service. Welcome to another addition of hospitality property school. Today, I’m going to take a look at great customer service.           If you operate any type of hospitality property, your number one priority for success is great customer service. Great customer service is an essential aspect of a hospitality industry. The level of service you offer [...]

If you are a hospitality property owner/manager and are consumed with your day-to-day operation, how can you find the time to grow your business? Welcome to another addition of hospitality property school. Today, I’m going to talk about the “The Guide to Operating an Independent Hotel or Bed & Breakfast" Training Tutorials.   But first, I have a couple of questions for you.   Do you own a hospitality property (Hotel, Resort, Inn, or Bed and Breakfast)?     Do [...]

Success as a front office manager requires a perfect mixture of skillful hospitality & tight organizational skills never settling for less than A +. Welcome to another addition of hospitality property school. Today, I’m going to take a look at how to be an incredible front office manager.     In any hospitality property, first impressions are everything. The way your front desk staff greets and attends to guests can make or break the image of your property. And [...]

  The following are the top 8 challenges I have seen hotels, resorts, inns and bed & breakfasts can face on a daily bases. Welcome to another addition of hospitality property school. Today, I’m going to take a look at Challenges Hospitality Properties Face.   Working with hospitality properties for almost 25 years has given me much awareness on the problems many properties encounter. These can vary from missing a poor review on Tripadvisor to a collapse of organizational [...]

What’s the difference between cross-promoting and cross selling? And which is going to increase my hospitality property profits? Welcome to another addition of hospitality property school. Today, I am going to take a closer look at Ideas for Cross-Promoting Your Hospitality Property.   Promoting your hospitality property can be a daily grind, but it doesn’t have to be. And you don’t have to do it alone. You can increase your client base and improve your bottom line by using cross-promotion, collaborating [...]

Consumers view videos as a convenient, easy and quick way to get useful information about a product, service, organization or idea.  Welcome to another addition of hospitality property school. Today, I’m going to take a look creating a video.   In our last podcast, I looked at the benefits of video marketing. If you have not heard it, you can find it at: keystonehospitalitydevelopment.com/KHDC051   As I had mentioned in our last podcast, video is taking marketing by storm, [...]

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