Keystone HDC Representatives are Available for Coaching for Your Bed & Breakfast or Hotel.

Coaching for Hotels or Bed and Breakfasts

Discover how to take your business to the next level

Coaching options include self-learning, on-line and on-site training

Coaching can be 1 on 1 or designed for your staff

 

Many of the concerns facing Bed & Breakfast and Independent Hotel owners are actually symptoms of greater problems. All too often, hospitality property owners spend money treating the symptoms instead of their primary cause, only to have the same problems re-emerge again and again. Don’t get swept up in this ferocious cycle – get to the bottom of your trouble and conquer it for good!

 

Keystone HDC Coaching can help you assess and work on areas of your business that are not performing. Whether you are a hospitality property owner or manager, we help you:

 

  • Identify the root cause of persistent problems
  • Design your organizational structure
  • Establish your employee development program
  • Manage your businesses marketing for success
  • How to see your hospitality property objectively
  • Grow your business and profit in the long-term

 

Topics range from

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  • Starting Your Own Bed & Breakfast or Hotel
  • Hospitality Property Organizational Structure
  • Employee Development for Your Hospitality Property
  • Marketing for Your Hospitality Property for Success
  • How to Review Your Hotel or Bed & Breakfast

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Topics Include:

 

How to Open a Bed & BreakfastHow to Open a Bed and Breakfast Training Course

Have you ever thought about opening your own Bed & Breakfast?

Thinking of operating a Bed & Breakfast is a mixture of many different daydreams all rolled into one. Living in and inviting new and interesting people into your beautiful old house, being the centre of your community and getting paid for it.

Before you open your doors and start welcoming guests, you need to have all your ducks in a row.

This book will give you the professional advice you will need before you open your Bed & Breakfast

You will learn:

  • Where to start
  • Finding the right location
  • Setting up an organizational strategy
  • Developing your Management Strategy
  • What your Operation Manual should include
  • How you will know if your Operations Manual works
  • All about Outsourcing
  • Other Business to Take Care of Before You Open Your Hospitality Property

The techniques you learn in this book WILL save you many future problems.

For Costs Information

 

 

How to Open an Independent HotelHow to Open an Independent Hotel Training Course

Have you ever thought about opening your own Inn or Hotel?

Imagining leaving your current job with the romantic idea of operating a small touristic property?

So, do you know where to start?

Opening a hotel, like any new business, can be more difficult than it might seem at first, especially if the international hotel industry is new to you.

Get the benefit you need with professional advice on opening a hotel by enrolling in the “How to Open an Independent Hotel” Training Course.

In these tutorials, you will learn where to start, about the right location, and setting up an organizational strategy.

The tips and hints we share with you will save you many potential problems in the future.

You will learn:

  • Where to start
  • Finding the right location
  • Setting up an organizational strategy
  • Developing your Management Strategy
  • What your Operation Manual should include
  • How you will know if your Operations Manual works
  • All about Outsourcing
  • Other Business to Take Care of Before You Open Your Hospitality Property

The techniques you learn in this book WILL save you many future problems.

For Costs Information

 

 

A Close Look at Your Independent Hotel or Bed & Breakfast“The Guide to Operating an Independent Hotel or Bed & Breakfast” Training Tutorials

We have a couple of questions for you.

Do you own an Independent Hotel or Bed & Breakfast?

Do you feel like you’re spending your whole life there?

Are you so busy that you can’t find the time to do the things you need or want to do?

Keystone HDC has Solutions for You

This course is designed for serious owners of Independent Hotels or Bed & Breakfasts who wish to improve their Businesses Practices and Patronage while enjoying a Fun & Fulfilled Life as an Hotelier.

“The Complete Guide to Operating an Independent Hotel or Bed & Breakfast” Training Tutorials will show you more than just quick fix tactics but instead how to develop successful long-term operation methods.

We understand how busy you are, so we divided the course into four separate series.

They include:

Series 1 – Hospitality Property Organizational Structure

#1-Your Organizational Strategy

#2-Management Strategy

#3-What Does Should Operation Manual Include

#4-How Will I Know My Operations Manual Works

#5-What is Outsourcing

 

Series #2 – Employee Development for Your Hospitality Property

#1-Your People Mindset

#2-How to Hire Winners

#3-Can’t Afford Employee Training Program? Think Again

#4-How to Train for Success

#5-Effective Communication Will Improve Your Property

#6-Improve Your Customer Service

#7-How to Handle Customer Complaints

#8-How to Upsell

#9-How to Fire an Employee

 

Series #3 – Marketing for Your Hospitality Properties Success

#1- Designing Your Marketing Strategy

#2-Branding –What Makes You Stand Out?

#3-Creating an Effective Website

#4-Email & Guest List Building

#5-How to Use Social Media

a-Introduction to Social Media

b-Choosing Your Visual Branding-Your Properties Brand

c-Choosing Your Visual Branding- Images

d-Creating a Successful Blog for Your Property

e-Marketing on YouTube

f-Benefits of Facebook for Business

g-How to Be Successful on Twitter

h-LinkedIn

i-Pinterest & Instagram

#6-Customer Giveaways

#7-The Benefit of Newsletters

#8-How to Make Surveys Work for You

 

Series #4 – A Close Look at Your Independent Hotel or Bed & Breakfast

#1-How Does Your Property Compare

#2-Become Your Own Guest

#3-Is Your Property Accessible

#4-Is You Restaurant Meeting its Potential

#5-How to Get Endless Referrals

#6-Negative Reviews Are Good For Business

 

Bonus Tutorials

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  • Why My Independent Hotel or Bed & Breakfast Should Go Green
  • Trends to Watch in the Hospitality Industry
  • Hospitality Property Technology Trends

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All series include the easy to follow, step-by-step video tutorials, downloadable audio & PDF files, and any checklists applicable. They will help you stay two steps ahead of your competition.

For Costs Information

 

 

You also have the choice of choosing only the series most important to your business

 

Hospitality Property Organizational StructureSeries #1 – Hospitality Property Organizational Structure

(How to Set Up Your Independent Hotel or Bed & Breakfasts Organizational Structure)

 

Many Independent Hotels and Bed & Breakfasts owners aspire to have a business that can operate like a well-oiled machine but lack the time or the technical skills to systematize their property.

In this Series, we walk you through the steps of setting up your properties Organizational Structure. In this 5 part tutorial series you will find:

The 1st tutorial we are going to look at why and how to create an organizational strategy. We look at what type of hospitality property owner you are and the type of responsibilities to effectively operate a hotel or Bed & Breakfast.

The 2nd tutorial is about developing your Management Strategy. We are going to look at the importance of and how to develop an Operations manual.

The 3rd tutorial examples of policies and topics should be included in your Operation Manual.

The 4th tutorial is about how to determine whether your Operations Manual Works.

The 5th tutorial looks at the benefits and where to find Outsourcing for handling your extra workload.

After completing this series you will have the tools to turn your hospitality property into a business envied by your competitors, appreciated by you guests and respected by your employees.

For Costs Information

 

 

Employee Development for Your Hospitality PropertySeries #2 – Employee Development for Your Hospitality Property

(How to find and retain the right employees for your Independent Hotel or Bed & Breakfast)

 

Finding and retaining the right employees for your hospitality property can be time consuming and expensive if the process in ineffective or the training is minimal.

In this 9 Part Tutorial Series, we examine:

If you or your staff are not properly trained, overworked and stressed, it does not take long for your services to slide and a negative mindset to develop. In tutorial #1 we share the 6 phases to establish a strategic mindset for your business planning and tasks.

A consistent and scripted hiring process is imperative for acquiring the right employees for your property. In tutorial #2 we look at where to find the suitable employees; how to conduct an interview; the interview questions to ask and how to finish the process.

Would you like to have professionally trained employees but do not have the time or resources? The truth is, you can’t afford to not train your staff. Training improves employee’s morale, business performance and will help increase your profits. In tutorial #3 we look at why and how to develop a successful training program.

In tutorial #4 we will delve further into what to train and techniques that work. Everyday communication is something we do automatically- like breathing, but communicating efficiently actually takes quite a bit of skill.

In tutorial#5 we consider common mistakes in business communication and methods to improve.

Good customer service is the lifeblood of any Independent Hotel or Bed & Breakfast. It means forming a relationship with your guests, a relationship that the guest would like to continue. In tutorial #6 we will examine the traits and skills required and techniques to provide excellent customer service.

Handling customer complaints can be a necessary evil in any hospitality industry. That does not have to be the case. In tutorial #7 we study ways to turn customer complaints into positive opportunities.

Upselling often thought of as a dirty word can be far from the truth. In tutorial #8 we will discover how the right products and training to upsell will make your guests more satisfied and your business more profitable.

With the right hiring process in place your opportunity to find the right employee rises dramatically but what happens if one employee just does not fit. Firing someone is not a decision you can take lightly. In tutorial #9 we look at how to fire someone professionally, gracefully and safely.

For Costs Information

 

 

Marketing for Your Hospitality Properties SuccessSeries #3 – Marketing for Your Hospitality Property for Success

Effective marketing your Independent Hotel or Bed & Breakfast

The face of hospitality marketing has changed dramatically the last number of years; gone are the days where all you have to do is place brochures in your local tourist information and put a sign on your door.

With the marketplace in constant flux and the competition becoming fiercer, the value of attracting and retaining your target guests has increased.

In this 8 Part Tutorial Series, we will be diving deep into many aspects of effectively marketing your property, including:

  • Designing Your Marketing Strategy
  • Branding Your Property
  • Creating an Effective Website
  • Email & Guest List Building
  • How to Use Social Media (we will look in-depth into the major platforms and ideas to develop marketing successful methods for your property)
  • Customer Giveaways
  • The Benefit of Newsletters
  • How to Make Surveys Work for You

In this series, you find 40 videos, 17 audio tracks and 52 PDF’s

By implementing concepts from this series could move your property into the ranks of major hospitality property brands.

For Costs Information

 

 

How to Review Your Hotel or Bed & BreakfastSeries #4 – How to Review Your Hotel or Bed & Breakfast

(This series is a challenge for you to step back and look a good look at you Independent Hotel or Bed & Breakfast)

 

Creating and developing your own Independent Hotel or Bed & Breakfast can be a work of dedication and passion; but too often you can get lost in our own property world. In this 6 Part Tutorial Series, we will challenge you to step back and look at your property, the Big Picture. Many have been surprised with what they have found. We will focus on:

  • How Does Your Property Compare
  • Become Your Own Guest
  • Is Your Property Accessible?
  • Is You Restaurant Meeting its Potential?
  • How to Get Endless Referrals
  • Negative Reviews Are Good for Business

For Costs Information

 

 

To discuss other possible Coaching Options, contact us directly at:

[email protected]