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Are you an owner or manager of a hotel, resort or bed & breakfast?

Have you ever asked yourself any of these questions?

.

“How can I get more guests?”

“How can I encourage my guests to return?”

“How can I organise my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How can I market so I reach my target clientele?”

“How does my hospitality property compare to my competition?

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If the answer is Yes, let Keystone Hospitality Development Consulting help.

We are travel authorities, that have come together with decades of hotel, resort and bed & breakfast visitation experience. This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.

 “How to Improve your Independent Hotel or Bed & Breakfasts Success”

FREE 5 Part Series Tutorial Series

(find out more)

Learn techniques to help improve the quality of your business, customer service and marketing.

Testimonial

Amazing Course With Actionable Information

I took this course as a way to research bed and breakfasts in general. Gerry’s course has a professional feel. He shares specific, thought out, to-the-point information – perfect for anyone seriously contemplating this business who wants to have a strong foundation before opening their doors. If you take a weekend and only focus on working through this course, you will feel like you just spent time at a quality business retreat/workshop. I know I did! I especially liked Gerry’s balance of personal life and business life too.

I highly recommend this course.

by JayEm

Knowledge is Gold

Whether you’re an aspiring or seasoned Independent Hotel or Bed & Breakfast owner, ongoing training is essential for continued success.

Review the Training Tutorials below to find the best suited for your needs.

Subscribe to the Hospitality Property School Podcast

Hospitality Property School brings you quick actionable hospitality property advice twice a week. Get tips to take your business to the next level, many that you can implement right away.

More Services to Grow Your Business

Property Promotional Video

Promotional Videos are a must as a marketing tool for websites, social media, promotional events & YouTube

Find out more

Social Media

A necessary tool to generate highly directed traffic to your website and expand your properties presence

Find out more

Website Analysis

We will analyse your website & social media presence to ensure you’re getting “Bang for Your Buck”

Find out more

The Keystone HDC Bookstore

To be a successful entrepreneur, ongoing research is not a luxury but a necessity. It pays to make time to enrich your mind.

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Keystone HDC Blog

KHDC 022 – How to Stand Out with Branding

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Branding is more than the look and feel, it’s a statement of who you and your business are & how you can add value to your guests.  How is this achieved? Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about Branding –What Makes You Stand Out.     [...]

KHDC 021 – How to Develop Your Market Strategy and Increase Profits

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A marketing strategy is necessary for your hospitality properties success. In this session, we will look at developing your Marketing Strategy. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about Developing Your Marketing Strategy.     If you have been listening to the Hospitality Property Podcasts since the [...]

KHDC 019 – 6 Proven Techniques to WOW Your Guests

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Successful hospitality properties WOW their guests. Here are 6 easy ways to help your property become more successful. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about more ways to WOW your guests.     In the last podcast, I shared a few easy things you can do [...]

KHDC 018 – 8 Ways to WOW Your Guests

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How often do you hear your guests say WOW about your hospitality property? If not, here are 8 ways that can change. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about wowing your guests.     How often do you hear your guests say WOW about your property? [...]

KHDC 017 – The Secret of Firing an Employee

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Unproductive or poor employees can be a detriment to your business but firing an employee can be difficult. Here are tips to do it professionally, gracefully and safely. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about how to fire an employee.     If you’re a hospitality [...]

KHDC 016 – How to Upsell That and Satisfy Your Guests

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For many, upselling is a dirty word. If you want happy guests and an increased bottom line this has to change. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about upselling.     In the minds of many, upselling is a dirty word. Well, it doesn't have to [...]

KHDC 015 – How You Can Profit From Loyal Guests by Asking

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Gaining and retaining dedicated guests with great customer service does not have to be rocket science. Here are a few easy steps to find out how. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today I am going to continue my talk about great customer service.   So how do you know if your customer [...]

KHDC 014 – How to Improve Customer Service and Gain Loyal Guests

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Great customer service is not a priority with many hospitality properties. Practice these few easy steps and crush your competition. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and in our last podcast, we talked about the downside of not offering great customer service, and effective booking procedures.     Today we are going to [...]

KHDC 013 – What Everybody Ought to Know About Customer Service

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Any business can offer good or basic customer service but what do your guests expect and how can you fulfill their expectations? Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about Customer Service.     I have a quick question.   Do you think the quality of your [...]

KHDC 012 – Effective Communication Will Improve Your Property

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Communication is something we do automatically - like breathing. But effective communication actually takes quite a bit of skill. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about Effective Communication.     Communication is something we do automatically- like breathing. We have been talking since we were small; [...]

KHDC 011 – Employee Training Programs

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A good hospitality property trainer will have to understand the material and what’s expected of the employees in their new position. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and in out last podcast I talked about employee training. Today, we are going to talk about employee training programs.     I had mentioned that [...]