Are You an Owner or Manager of a Hospitality Property

 (A Hotel, Resort, Inn or Bed & Breakfast?)

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Have you ever asked yourself any of these questions?

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“Who is my target market & how do I reach them?”

.“How can I encourage my guests to return?”

“How can I organise my business so I don’t have to be there 24/7?”

“How can I find and keep the right employees?”

“How does my hospitality property compare to my competition?

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If the answer is Yes, to any of these questions,

Let Keystone Hospitality Development Consulting Help.

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We are travel authorities, that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us a unique insight into the wants, needs & requirements of individual and group travellers, as well as management and employees.

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“How to Improve Your Hospitality Properties Success”

FREE

5 Part Series

Learn techniques to help improve the quality of your business, customer service and marketing.

Testimonials

Amazing Course with Actionable Information

“I took this course as a way to research bed and breakfasts in general. Gerry’s course has a professional feel. He shares specific, thought out, to-the-point information – perfect for anyone seriously contemplating this business who wants to have a strong foundation before opening their doors. If you take a weekend and only focus on working through this course, you will feel like you just spent time at a quality business retreat/workshop. I know I did! I especially liked Gerry’s balance of personal life and business life too.

I highly recommend this course.”

by JayEm

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“By adopting the methods I learned from your videos, we have got more and more repeat customers and our room revenue is growing!”

Mike Lian

Knowledge is Gold

Whether you’re an aspiring or seasoned Hospitality Property Owner, ongoing training is essential for continued success.

These Training Tutorials are Designed to Help Increase Your Patronage & Profit.

 

Keystone Hospitality Development Training Tutorials

More Services to Grow Your Business

Hospitality Property Promo Videos

Promotional Videos are a must as a marketing tool for your hospitality property. We specialize in getting your hospitality property noticed.

Find out more

Your Social Media

Is your hospitality property benefiting from social media? We can help generate highly directed traffic to your website and expand your presence

Find out more

The Keystone HDC Bookstore

Successful hospitality property owners know ongoing research is not a luxury but a necessity. Visit our bookstore and enrich your mind.

Find out more

KHDC 097 – The Advantages of Room Service

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If you offer room service, you have to do it with flair, quality, professionalism, and confidence. Welcome to another edition of Hospitality Property School. Today, I am going to look at “How to Offer Great Room Service”.      What is Room Service? Room service or in-room dining is a subdivision within the Food & Beverage Department of a [...]

KHDC 096 – Airbnb and Your Hospitality Property

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Even though Airbnb is only reaching its 10th year in operation, it has had a major impact on the hospitality property industry. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Airbnb & How You Can Compete”.     Even though Airbnb is only reaching its 10th year in operation, it has had [...]

KHDC 095 – 18 Phrases Guests Hate to Hear

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As customers, we all hear or experience things that we hate. Your guests also have things, phrases and words they hate. Here is a list of some of the most common. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Things, Phrases and Words Guests Hate to Experience or Hear”.   I have [...]

KHDC 094 – 5 Ways Hospitality Properties Can Use Renewable Energy

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Investing in renewable & eco-friendly resources can help improve your hospitality properties overall profit and patronage. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Investing in Renewable & Eco-Friendly Resources”.     Investing in renewable & eco-friendly resources can help improve your hospitality properties overall profit margin. Today, many travellers prefer to [...]

KHDC 093 – Harassment in Hospitality Properties

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  Hospitality property employees can face an onslaught of mistreatment so often that it has become a normal part of the work experience, including sexual harassment. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Harassment in Hospitality Properties”.     Employees in hotels, resorts, inns, bed & breakfasts and restaurants face an [...]

KHDC 092 – How to Create Short-Term and Long-Term Goals

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Your hospitality property needs direction and it’s up to you to choose that direction by setting goals that you can strive to accomplish. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Setting up Short-Term & Long-Term Goals for Your Hospitality Property”.     Your hospitality property (your hotel, resort, inn or bed [...]

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